Lucky 13

Great Burgers! Great Location! Great Service! Great Patio! Yes and thanks and YES AND THANK YOU!

Really? I havent reviewed Lucky 13 yet?

Time to buy a bigger belt and bib! Honestly, I hadn't much interest in trying Lucky 13 for a long time. I heard some okay things about it, but I never had a real reason. Then I was told by a few people that they have some killer burgers. In my mind, "killer burgers" is pretty much as good as "free money". So naturally I had to give it a shot.
Walked in and didn't really receive a warm welcome. They took our IDs and went back to texting on their phone. We sat down and our waitress didn't really seem to care we were there. Wasn't very happy at this point.
After waiting about half an hour, we got our food. Or should I say mountain of amazingness. The selection wasn't huge, but everything was unique. I actually enjoyed the smaller menu because it made it a lot easier to choose... also, it made me think they really perfect the items that are on there. I got a bacon cheeseburger (boring, I know) and fried pickles. You know when you finish half of your food and you don't want to finish it, because it's so good? I wanted to do this after the first bite. It was cooked perfectly.
Second time I went, we had great service. Completely different experience and same great food.
I think I just got a weird day. I've still had some less than perfect service, but the food is out of this world.

I have been to Lucky 13 many times mostly with large groups that I host.  However, after our experience last night, not only will I not visit this restaurant/bar again, I will make sure everyone I know hears my experience.  I invited my entire team for dinner before a Bees baseball game.  We had no problem getting a table for 12 by arriving a few minutes early as they don't accept reservations.  It all started with our server, Brittany; a nice enough girl, but not cut out for the service industry.  Ordering fried pickles and onion rings for appetizers took 30 minutes.  Our hamburgers took an almost additional 45 minutes (putting our orders in before everyone arrived/was allow in too)!  You would think by arriving at Lucky 13 by 5:30, one could make a 7:00 start at the game which is a  1/2 block away.  Oh no, not if you go to Lucky 13.  The worst part of the experience was the extreme nature of the door staff.  When I arrived with two of my team members, none were asked for identification.  Two other team members arrived; one was asked the other walked right in.  The remaining team members were all asked to show ID...because as they quoted, "It's the law."  Totally get when a restaurant/bar requests this.  However, we had two special guests joining us from the UK who were turned away because they didn't have their passports.  They returned to the hotel and upon returning, had another unpleasant experience.  The illiterate door dude scoured their passports unable to find what he needed and proceeded to write down their information in a notebook.  Really?  Talk about a good welcome to their first restaurant experience in the US.  So if you are from Utah, you are OK because the illiterate door people can simply scan the license for the state database.  If you don't, be prepared to be demeaned and embarrassed especially if you are using a passport.  And maybe the staff should read Utah Code Title 32B and show where it says everyone MUST be ID' d...unbelievable.  Regarding the ridiculous amount of time it took to get our food, they blamed it on the pregame crowd.  Last time I had a group of 14...in and out in 30 minutes.  With service like this, 13 won't be too lucky for the future of the restaurant.  Oh, and remember to ask for your burger to be cooked...unless you like receiving it raw.