I didn't expect overcooked burgers and poor service from a restaurant that claimed to have been voted "Mississippi's Best Burger", but that's what I got.
After an exhausting day at the beach and Beauvoir, I decided to seek out a good burger joint. Mugshots seemed to fit the bill so off I went. It was an odd time of day when I arrived (2:30 p.m.) so the restaurant was only 1/4 full. I started getting excited when I read all of the signs exclaiming the best burger award, but that excitement quickly turned to frustration.
It took a little while for our server to arrive, but once she did she was friendly. She took our drink order then vanished. It took upwards of 10-15 minutes for her to return with our drinks. Since we had so much time to review the menu, we ordered an appetizer of pow-pow shrimp and our main course. Our server once again disappeared, and didn't return until our food was delivered.
The appetizer and entrees were delivered simultaneously. I will never understand why restaurants do this, and it is quite frustrating. How is the table supposed to decide which item gets cold first? Servers should know how to time the ordering so this does not happen. Considering her disappearing act, it should have come as no surprise that her server skills were equally lacking across the board.
The pow-pow shrimp were billed as a spicy, Thai style shrimp. They were not spicy, and were overcooked. The sauce did very little to improve the taste or texture of this dish. I hoped my "award winning" burger would save the day, but I was wrong.
I should have realized that our experience would be less than stellar when I asked if I could have my burger cooked to a medium temperature. The server informed me that the patties come pre-made and frozen, so all burgers are cooked to medium-well. It is my own fault for not bailing at that point, but surely the "best burger in Mississippi" would deliver. Not surprisingly, the burger was overcooked, and very ordinary. The fries were equally bad.
I found very little to like about Mugshots. Their only saving grace was their beer selection which included all of the Lazy Magnolia brews.
Maybe I came on an off day, or maybe this is their standard. Either way I left feeling very disappointed at the entire experience.
It's ok. I don't know how it's the "Best Burger in Mississippi". We ordered some cheese wedges which seemed wayyyy over over cooked. Burgers are huge but seem too charred at times. The onion rings were meh. I'd stick with the fries, they are pretty awesome. I think the buns could be a tad thinner. Like someone else said, "upgrading" to bacon is a bad idea. Not worth it. The pizza burger is surprisingly awesome. Service is decent as long as they are not terribly busy. Try to get a table close to the front windows, if not, you'll get hints of cig smoke from the smoking section.
Review Source:I was in Biloxi this week for work. After going to Mississippi for the last dozen years I was excited to try the "Best Burger in MS" for something like six straight years. Uh, no. If this was the best burger then Mississippi wouldn't be the fattest state in the country.
I started with some fried pickles, which were decent but a little too greasy and soggy. I followed that with the peanut butter burger. Waaaaayyy over cooked. Almost charred in some areas. I paid extra for two tiny, limp, tasteless pieces of bacon.
The service wasn't great either. I asked for ketchup but never got it so I just left without eating my fries, which looked pretty good.
I would honestly recommend eating at the Wendy's next door over this.
By far the best burger I have EVER had. I don't think I could stress this enough.
I ate there just three hours ago, and I'm still in a food coma.
I decided to order the Comeback burger (sauce on the side) while the rest of my table ordered the Savell with a wheat bun, the breakfast burger, and the Stu's Magic Mushroom. We all got regular fries and sweet potato fries with our burgers and they were both great.
First off, the burgers are MASSIVE! Usually "half pound" burgers shrink substantially after being cooked from all the fat cooking out, but I have a feeling this burger really was half a pound cooked. The burger meat was cooked perfectly. It wasn't chewy or filled with gristle, which is usually my problem with most burgers.
The bun was fantastic. It was slightly sweet, but matched perfectly with the meat. I'm not sure if they bake it themselves, but it was fresh and soft. I tried some of the wheat bun and it tasted very similar. I could have easily eaten the wheat bun and not noticed much difference.
The comeback sauce was pretty good too. The server described it as being similar to 1000 Island dressing. I'm usually not a fan of 1000 Island so I got it on the side. It tasted similar to 1000 island dressing, but was a smooth sauce without all the crunchy bits in it. I actually ended up liking it.
There were a few things I'd like to comment on though.
The pepper jack cheese wasn't really like the pepper jack cheese I'm used to. It wasn't even a tiny bit spicy. If the menu hadn't said pepper jack, I would've assumed it was white american cheese. It was good, just not what I expected.
The onion ring was barely noticeable, kind of hidden by the meat. It only comes with one onion ring, so I'm not too surprised. There were a few bites that I tasted it, and it tasted good.
Lastly, the bacon was pretty thin; it reminded me of microwaveable bacon. I don't really mind it, but with such a big burger, it'd be nicer to have thicker bacon.
The toppings on the Comeback burger were essentially buried by the burger meat. I do like my burger to be the main star, but I'd also like my toppings to be a part of it too. I'd probably order a different burger next time.
It seemed like the breakfast burger and mushroom burger had a fair share of toppings, but I didn't taste them so I couldn't say.
I got so excited about the burger I almost forgot to comment on the environment and service!
Our server was good, but nothing to write home about. She did her job, was very friendly, and wasn't overbearing. We were never left waiting for anything so that was nice.
The restaurant itself is very large. We ended up being sat in a booth next to the drink station for the servers. I initially thought it'd be annoying, but it didn't bother us at all. I almost forgot that the drink station was behind me.
Overall, I completely understand why they've been voted Mississippi's best burger for the past few years. They are incredible! I wish they had a location in Texas, so I could eat there more often!
Only three stars since this was our 1st visit. I guess I am getting more, um, critical, on my ratings.
Turn this review into a drinking game. Drink every time you read the word BURGER. Fun for the whole family.
I had the burger with shrooms, sure don't remember the name.  Stu's Magic Mushroom? Yeah that's it! Let's rename it to RADNESS. Wife had the Trevor's 1000 Island Burger. My burger had a kick ass smokey flavor. The sautee'd shrooms, and the other goodness on it wanted me to call my dad and tell him to F off for grilling us  lame ass burgers when we were growing up. My wife's burger had more of a straight forward 'burger' taste. When you go to a burger joint and each burger's patty has different flavors based on the theme of the burger, you know you are at a good place. Her 1000 Island burger was delicious as well. The fries are good, just try them. Onion rings, same thing. VERY worth a try. Only bumm a roo ski was we weren't asked how we wanted our burgers cooked. Either our waitress fumbled that one or they default to med/well. Not a fan of med/well burgers but I still liked it. Not sure why I didnt ask for a med burger (which I dig), but I didnt, so OH WELL.
Just GO TRY IT. Oh and they need to clean their windows if you sit in a booth by the front windows.
The service was OK, but the waitress never came back to check on my drink refill. Had to flag her down to check on drink status. Other than that, she never checked. My coworkers paid in cash and I with my card. She didn't offer change to them. How awful to assume that the change was her tip? Â Then my ticket came back different than what she originally gave me. The waitress said that was because someone at my table combined their ticket, not with mine. I had a mil/police discount. Â My ticket came back minus that discount. Â Had to recharge my bill with the discount b/c I am mil/police. Didn't make sense. But still, why keep my coworkers change? Â This was upsetting! Â Don't ever assume someone gave you a tip b/c their bill was 8.75 and they gave you a $10. Â That's just wrong!
Review Source:For as long as I can remember, I have not been a burger fan. I loved in an out in California but I just never thought that a restaurant could have good burgers.
We lived in Mississippi over 5 months before we tried Mugshots out, DO NOT MAKE THAT MISTAKE. Go NOW.
Parking: Located across from the Edgewater mall in the same strip mall as the dollar tree/Ashley furniture, there is tons of parking.
Ambiance & Seating: As far as dives go, this is a great open space, with lots of seating. Lots of TV's and air conditioning which is a must in super hot Mississippi.
What we ordered: We never order anything but burgers, however, We have literally had every burger on the menu and we are both so proud to tell you, order ANY burger, you won't be disappointed. Each juicy delicious burger patty is nestled between sweet hawaiian buns and topped with whatever toppings you'd like. UGH, so good.
What you SHOULD order: My personal favorite is stus magic mushroom and my husbands favorite is da big cheese. But you really cannot go wrong here. The fries are always cooked to perfection and the onion rings are divine!
There have been weeks where we have ordered burgers to go 2-3x in a row. No shame, its seriously that good!
Service: My only issue with this place is the service. In all the 20+ times we've gone, weather its to dine in our take out, it always feels as though there are too many people working but not enough people doing anything at all. The service is always so slow and if the food weren't so good, I would be so irritated.
I miss you mugshots, I miss you so much!
good burgers, wings, and salads. Stopped here for a late lunch and enjoyed ourselves. Â A large step up from a regular fast food joint, but definitely not the best burger I have ever eaten. Â Also for having 33 beers on tap, Â I wish there would have been a real selection. Â Coors, Miller, Bud and the alike do not constitute selection.
Review Source:I actually ate at the Mugshots in Hattiesburg earlier this weekend -- I reviewed it too if you're interested. Â This one was just as good! Â The burger was perfectly cooked, juicy, and flavorful. The sweet potato fries are some of the best I've ever had. Â A very light batter makes them crispy, but they're wide enough that they still have a strong sweet potato taste. Â For starters we got the fried mushrooms again. Â Yum! Â There was a fried pickle that snuck in both times and it was awesome, both times. Â Service was fast and attentive (I've read complaints that service is slow or it takes too long to get food, but on a slower mon afternoon it wasn't bad at all). Very cheap beer with a decent selection (too bad they don't have that awesome strawberry beer they had in Hattiesburg). Oh, and the bun is a fluffy sweet bread which really makes the burger taste even better.
Great food, good service. Â There is a little smoke in the restaurant that bleeds over from the bar area, but it's not too bad. Â I'm sure the smokers like having a bar they can still go to and smoke at, since it's outlawed almost everywhere else.
It was good...not sure about "The best burger in mississippi" as they claim. And I understand they are a burger place, but a little more variety would be good. You can have a burger, a sandwhich, or a salad. Add some variety. But good atmosphere, and the food was good...HUGE servings really, I dont know who can eat a salad that big (I had the buffalo chicken salad...a bit spicy but good).
Review Source:When i saw this review i got really really upset, especially with mugshots only having a 3 star rating.
Grant it ive only been here once but that one time was VERY VERY good.
I went with a group of probably 20 people and we had two servers, and it was good service. I know atleast half the table got beer and she was always there to keep them up to date with whatever they needed. The kid next to me tried the mugshot challenge and made it fun. The place was extremely clean which is a HUGE bonus for a bar type resturant..
I myself got the McDonald and thought it was aboslutely delicous, the fries were awesome and the burger was just as good. I also got the fried mushrooms (since i havent had any since i was in pittsburgh) and they were also AMAZING. I shared some fried pickles with one of the girls and those too were delicious. So out of everything I loved absolutely everything about the place, nice atmosphere, good service, better food.
Claim to be the best burger winner year after year, but not sure who they are running against. Every burger I ordered here came out overcooked. Don't ask what temperature if you are just going to make them all well done.
The place is huge and seems to have trouble grasping the management of it all. We saw countless parties arrive after us and get the same food long before us. When we did get ours, it came in spaced out waves. There seem to be a lot of employees, but they seem lost, kinda special.
They have some creative burger creations, but again, make sure they cook it right. I even got really cold fries, which made me wonder how long it sat under the warmer before coming out.
After reading other reviews about the poor service and bad food I almost pulled out the parking lot of mugshot's and said forget it. However, my kids threw a fit when I started pulling out because they were hungry. So we ate there and I'm glad we did. The food was amazing. The chicken tenders were the best I've had on the Coast, and the burger was also the best I've had on the Coast. The service was - believe it or not - the best I've had on the Coast. Now obviously this won't happen every time, but I had a girl who must have had OCD or perhaps thought me and my kids were cute, because she visited my table every 3 minutes to check on us. This might have bothered some people but I loved it cuz my boys are always needing something else. There was even an instance when I told my son I'd ask for a booster seat and forgot, and my son yelled at me "you forgot to ask her for a booster seat". Well, sure enough, she comes back with the booster seat and said she "overheard" the request.
I'm going back there many times.
I was pleasantly surprised by how nice this place was on the inside given that it's located in what's essentially a nearly vacant strip mall. Â The place is much bigger than I thought on the inside. Â There are tables and booths, and pool tables in the back. Â
The servers are quite nice and the food was surprisingly better than expected. Â Apparently the burgers here have been voted Best in Mississippi every year since 2007 by Mississippi Magazine or something like that. Â The burgers were good, but I would be depressed if these burgers are the best in the entire state. Â
Overall, if you're in the mood for a burger but not one of those fast food burgers, Mugshot's is a place worth going to. Â
A few complaints though - their sweet potato fries weren't that good. Â Also, although we were sat in the non-smoking section, we could still breath smoke.
Decided to return to Mugshots after craving a burger. Took a booth at the bar were it was so dimly lit that I couldnt read the menu, had to take my menu to the game room to read it.
As Steve noted the service was excellent. Our server Courtney checked on us numerous times during our visit and was on top of her game!
We ordered the delicious fried mushrooms for App's a side salad and a burger. Was dissapointed in the mushrooms, they werent golden like the one's during our first vist although they were still moist and delicious. My side salad was very large for the price and was a variety of iceberg, dark greens and spinach. There were no whole veggies though just diced tomatos and onions but still not bad for the price.
I couldnt help but notice after I ordered my burger that our server didnt ask how I wanted my burger cooked. After inquring about it she replied that all burgers come either medium or medium well. My burger patty was a huge half pound patty with a soft bun but light on the crumbled blue cheese. My biggest dissapointment was the burger was a little overcooked and very dry! It still amazes me when steakhouse and burger joints ruin a great cut of meat by overcooking it. I also was dissapointed in the fries, guess I was expecting fresh cut instead of soggy greasy frozen ones.
The sweet tea is very good cause I drank a ton of it. I would return to try their burgers again if they didnt overcook them.
This place is huge for a burger joint. Can't remember what was here prior but whatever it was it is a large dining area.
Let me say first of all that the service was great!! I'm not a huge service reviewer b/c I'm not one to complain. Service is always ok to excellent for me.
Went here for lunch today with the family and we all ordered burgers. Dad and sister had McDonald burgers (really that's what they call them), Mom had the Reiss burger, nephew had the peanut butter burger, and I had Rob's 3 cheese burger. They say the McDonald's burger is the best of the bunch but it wasnt all that. The peanut butter burger was awesome but any burger with peanut butter is bound to be awesome right?
I'd recommend either The Project Lounge or Backyard Burger but if you can't make it to either one of those Mugshots isn't all that bad.
Last time i was in town dad and I decided to get a quick bite as it was later than lunch and we were still going to dinner. Â Instead of going to Bernie's dad suggested this new eatery and though I was hesitant I went along with it. Â The dining area of this place is HUGE! Â I'm not 100% but i think it used to be the sports pub. Â The menu, mostly bar food, lots of fried and the usual suspects. Â I think we just got chips and queso and another appetizer i can't remember (never a good thing). Â It was mediocre at best in the world of coast cuisine it's the typical "if it ain't broke, don't fix it" mentality towards cuisine. Â The service was very good though. Â Attentive without being intrusive.
Review Source:Guinness, Peroni, Shock Top and an endless variety of other outstanding beers on tap make mug shots a must visit for the beer drinking fool. Happy hour drafts are a great deal.
A couple of pool tables and an American shuffleboard table along with quite a few flat screens will keep you occupied.
As for the food. Each Po Boy/ Sandwich and hamburger that I had, were all above average. Their menu leaves you with many options.
Overall, when you're craving a beer and a burger on a Monday or Hump day to take a break from the bustle of your week, Mugshots is a great place to visit.
My association just had a luncheon here at Mugshots. Â We had 17 people attend. Â We all were given separate checks as requested (That's a big task), Â All our orders were brought to the table in a timely manner and no errors were noted. Â An 18% tip was added to the tab but that was just fine by me because the service was excellent. Â (drinks kept full, chips topped off) The fries were excellent, as were the burgers. Â The atmosphere was open and bright. Â The smokers in my group all went outside to smoke but a smoking section is available inside the restaurant. Â The 3pm crowd was non-existent today so we had the whole restaurant to ourselves which was good because we got a bit loud. Â The sweet tea is very very sweet so order 1/2 and 1/2 when getting tea. Â 4 stars given because this restaurant was worth going to.
Review Source:
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