Nancy's Pizzeria Reviews | Aurora Restaurants & Bars

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Customer Service is everything and this place doesn't have any! Â

Stopped in on my way home one night, feeling lazy I decided to grab dinner for the family instead of cooking. Â As I rolled down Eola road I looked up and saw the Nancy's sign. Â Figured, hey I've never given this Nancy's location a try, I pulled up, parked in front and called my husband to see what he had a taste for. Â Standard Italian beef, etc., headed on in to look at the menu for myself and the kids and in a rush I asked the person at the cash register if they carried hot dogs. Â He replied, 'no, you don't see it on the menu because we only serve what's on the menu'; in other words, don't ask me any questions. Â Although I was shocked, I proceeded to order anyway because I wasn't really in the mood to stop elsewhere. Â Well I ordered about 30 dollars worth of items and then the person at the cash register made another rude comment as he proceeded to grab my credit card. Â I told him to cancel my order and went to head out the door, as I was leaving I heard him tell another customer that was just arriving to move faster because it was cold out.

Needless to say, I won't be back. Â I love Nancy's food, but Customer Service is key and the person at the cash register has killed it for me at this location.

***used 'person at the cash register' in lieu of a bunch of expletives.

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Posted on 12.29.12 Rachell J.

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Last week I ordered food from there. I ordered a beef sandwich and Chicken wings. The beef sandwich was great, but the chicken wings were disgusting. The skin looked like plastic, and the BBQ sauce had no real taste to it.

Then, I went to order 4 pizzas last night, and told them I had a buy 1 get 1 free coupon from Entertainment Coupon book. The guy on the phone in a very rude manner told me they would not accept it, because it was not their coupon. I looked on the back, and it had about 15 Nancy locations, but theirs was not one of them. I understand not taking coupons, but the way they delivered the message to me, made me cancel my order and go to another local pizza place. Â On a Tuesday night, if I was running a business, I would probably not pass on a $75 + order for delivery, but thats me.

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Posted on 12.19.12 Jonathan T.

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YUM!!!!! wow that was THE most delicious pizza! I called to place my order, but I needed it delivered at a specific time. They were right on time. The food was fresh, hot, delicious! My new favorite (aka ONLY) place to order pizza from!

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Posted on 09.27.11 Jillian J.