From the moment I walked in here I felt like I was being treated like very low class, it took out waitress over five minutes to ask as our drink order and by that time we had already known what we wanted to eat and where sitting there waiting. She came over never introduced herself took out order. I had ordered clam chowder and a Cesar salad , with a strawberry lemonade  and my boyfriend had ordered a cheeseburger with special sauce cheese onions and bacon, and a iceberg salad with a pepsi.She asked how we would like our food to come we asked for our salads first, mind you se did not ask him how he wanted his burger. She brings us our drinks and as my boyfriend goes to take a sip of his soda he sees a huge blob of dried food on the rim of his cup discussed we asked the manager for a new glass. The manager hands off the glass to our waitress does not tell her what is wrong with it and she brings us a new one with no apology nothing, and this Pepsi had tasted like club soda.She drops of the soda and leaves then, about 15-20 minutes go by and we are wondering where are salads are finally they arrive and we begin to eat them, not even three minutes later our food arrives we are not even close to done eating our salads. As we continued to eat our salads mine had come with bread I go to take a bite and it is as hard as a rock! We tell the waitress she goes and gets another one buy the time she comes back we have moved on to our next course and once gain she just drops not off and takes off not a how is everything can I get you anything else. Our food is cold I cannot even stomach to eat the cold chowder and my boyfriend only eats half of his burger because he's starving hand just stars at the other half because it is medium rare where he likes his meat well done. We ask to talk to the manager we explained to her what had happened and she says she will get it take, care of and leaves the table. Now we are sitting there waiting for 6 minutes waiting for her to let us know what is going to happen. She never comes back!! Finally  out waitress comes over and tells us we are all set, so we leave feeling extremely uncomfortable and unwanted. I will never dine here again I felt like I was treated extremely poorly, and still feel disgusted by it.
Review Source:Hubs and I stopped here while tooling around the area on a road trip and were pleasantly surprised, We just guessed at what to expect, as we're not from New England, and it appears to be a NE-specific chain.
Our waitress (who said they just finished a renovation) was friendly and efficient - always a good start. My husband's burger came out as requested and his fries were tasty. I had a grilled chicken sandwich on some very tasty cibatta, alongside an equally yum Caesar salad. We were only slightly naughty in terms of dessert, ordering the platter of three mini desserts (chocolate cake, Key lime pie, and cannoli somethingorother) to split. The bill was about what one would expect to pay for two sodas, two entrees, and one dessert at a chain restaurant. Overall, we're rooting for this chain to make an appearance in our neighborhood.
I generally do not like to go to chain-type restaurants. Â 99 is an exception! Â I really like this place..You know, just a family-friendly, reasonably priced, decent food kinda place. Â Highlights: mango iced-tea, salmon w/balsamic glaze, chicken bruschetta, iceberg wedge salad, tomato bisque, Southwest cobb salad, petite desserts key lime pie, cannoli chip!
Review Source:After spending a Friday afternoon running errands we were in the immediate vicinity of the 99.....have never been a huge fan, but the convenience of the location is what brought us there. Â We sat at the bar and waited patiently for the bartender (whose appearance was a far cry from neat) to take our drink order! My husband ordered a beer while I ordered a martini......beer came right up! Martini was made in between loading dishwasher, gabbing w/friends at the bar, delivering a food order, opening a bottle of wine........not a happy camper! Place our food order and as is comes up at the window, the bartender now has a fist full of cash in his right hand and proceeds to pick up our dishes and garnish, all while still holding onto that filthy, dirty cash! Needless, to say......we said "NO, thank you" to the food! And my husband had a few very choice words for the bartender! Â He immediately got the manager, but by then it was too late! The experience left a very bad taste in our mouths! Will never consider going there again no matter how close or convenient it may be.
Review Source:Nothing special about this place at all. Starting to wonder if all the chain restaurants are curse in Norwich. There was nothing great about this food. It wasn't fresh tasting nor was the service great. Average at best and I am bein nice. The waiter was ok. Â Go somewhere else if you can.
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