O'Charley's

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  While the food is great and drinks are made well, the service is HORRIBLE!

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  Posted on 03.01.13 Angela Z.

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  It has been several years since I've been to an O'Charleys.  In the past I remember it being pretty good.  I'm not sure if their standards have gone seriously down or we happened to hit a bad location.  Regardless, it was horrible.  Both mine and my husbands meals were terrible.  Our beer was flat. The service was mediocre.  Will not be back again.

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  Posted on 01.28.13 Ashli A.

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  Very nice selections and always consistent with quality. Great place for the family to eat. I love the bread!
  They always have coupons available for $5 off $20 purchase which is a great help!

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  Posted on 10.13.11 Mark S.

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  After our last 2 visits to this location, we stopped going because the service was so poor and the management didn't seem to care when you complained. Since then, I had heard from friends that they had similar results with the service. So, it was with some hesitation that my wife and I went back again last night. We wanted steak and we were on a budget, so this seemed to be the best place.
  
  The food was comparable to what we had before (not the best, but okay for where you're eating), but the improvement was in the service. The server was a lot more conversational and upbeat than the usual social slugs we've gotten in the past. Also, when the steaks came out, the manager immediately came up to the table and asked us to cut them and check them to make sure they were cooked the way we wanted. That was an added touch I had never gotten there before, but it may be because they had gotten a lot of complaints too and were trying to keep food from getting sent back. My steak was cooked fine, but the texture of the meat seemed to be too gritty for a sirloin.
  
  I'm cautiously optimistic that this place is okay to eat at again, because I know that one visit doesn't mean anything. I don't usually splurge for steaks at non-steakhouses like this, so the food I would normally order is probably better. However, it was nice to see that the staff was actually interested in making sure everything went right. If you want to make sure you have a good experience, I would still say to check out the one in Camby.

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  Posted on 06.15.11 Russ R.

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  Places like this are our McDonald's.  If we want something cheap and fast, we go to one of these chain type places.  Up until now O'Charley's has been a viable option.
  
  I wish I would have read the Yelp and Google reviews for the Avon, Indiana O'Charley's.  It is TERRIBLE.  I have been to several other locations and they were tolerable.  This ruined me for life.
  
  Our server took our orders and bailed.  We can't recall ever seeing her again until the check came.  
  
  Apps and rolls came without plates because they were all dirty.  This was at 11:30.  They open at 11:00.
  
  Entrees came from food runners who stood at the side of the table and yelled  "BLACK AND BLEU CAESAR?"  "STEAK AND CHICKEN?"  Our table had two app plates and a salad dish on it when the first runner came with the food.  I had to ask for them to be removed and she acted like I was asking far too much of her.  
  
  My Black and Bleu Caesar salad was so overdressed it was beyond edible.  It was like caesar soup with lettuce.  My husband ordered from the brunch menu.  That was a mistake.  I'm pretty sure the "omelet" was made off site as it looked like something they reheat at Dunkin Donuts.
  
  In the past, we feel like we've had decent enough food from O'Charleys, but what the five of us were served today was not good food.  
  
  The bill was $82.  I rounded up to $90 and I FEEL TERRIBLE ABOUT IT.  We are standard 20% tippers and rarely does it fall below that.  As a matter of fact, I think this is only the second time we've tipped so poorly, but the truth is she didn't even earn that $8.

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  Posted on 05.01.11 Jen F.

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  I cannot for the life of me think why people would want to eat here.  The only thing it has going for it is the bread bowl, with buttery hot rolls.  Everything I've ever eaten here has been utterly bland.  Not bad, but not good either.  It all tastes similar, and probably came out of a half-dozen plastic bags, to be re-heated as needed.  If you're ever dragged here, fill up on rolls and free refills on soda, and hit a drive-through later.

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  Posted on 04.18.07 Christine B.

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