Buffalo Wild Wings

I like the place and the people!  But, I like my wings crispy and so many times when I ask for extra crispy, they cook then no different..essentially disregarding my request!  Tonight I got home and the wings were so rubbery I could barely eat them!  and i ordered them thru the manager, whowell knows how i want them!!!   They have to take customer request more seriously.

I love Buffalo Wild Wings every once-in-a-while, but after receiving the service I had a few weeks ago I will not come back to the Avon location.

I go here almost every week for the live trivia competition. The waitstaff is very friendly and helpful. Seriously, they're a lot of fun.

One of the waitresses told me the kitchen can make most of the wraps with black bean burger crumbles instead of chicken. Several months ago, someone mistakenly served me pork in a sandwich after I told her I was a vegetarian. However, she brought me out new food and apologized, and the management was more than apologetic about it- they comped my meal, gave me a free dessert, and gave me coupons for my next visit. It was an honest mistake, and they handled it very well, going far above what I expected (not to be charged for the sandwich.) I mention the incident not to disparage them, but to point out that they totally made up for it and I keep going back happily.

My favorite appetizer is the soft pretzels. The only thing missing is a better dessert menu, since I often don't eat a full dinner here. I'd also like hearing about more drink specials. I'm not particularly drawn to "pub food", but B-Dubs does it better than most. And the waitstaff makes every visit great.