I've eaten here a few times, and will continue. I have eaten at all but 3 Ru San's locations - it is by far my favorite sushi restaurant!
I've never had a problem with the service at this location. It isn't spectacular but no real problems, either. The quality of the fish has always been top-notch! Fresh, tasty, and definitely sushi grade.
The only real problems I have found with the food is inconsistency in the amount of wasabi used and sugar used. You can get a real awful acrid mouthful of wasabi on one piece and on the same plate another piece is fine. Same with the sugar in the rice- Â most pieces do not seem to be sugared but then a few pieces are just sickly sweet and that's really a gross taste, sugary fish!
Overall, it's great for the price and if you can get over a few substandard/inconsistent pieces.
If you are craving sushi in the Rome area, you need to go to Blue Fin. The service here is awful! The servers are not trains properly and spend most of the time trying to figure out what they are doing. The foot is below average. Be warned about the menu. Most of the meat (such as crab meat) is fake. Management is awful. Ru Sans advertises a student discount, but usually will not accept it. They do not honor their promises!
Review Source:It was really tempting for me to leave one star, but I try to reserve one star reviews for places where the experience is truly awful. Â Here, my experience was simply "not good." Â
The menu is a bit misleading. Â Be warned that if you order something containing "crab," it is actually imitation crab meat. The food isn't bad, especially for Rome, GA, but I definitely wouldn't rank it as truly great sushi by any stretch of the imagination. I don't really consider Blue Fin to be that spectacular either, but given my druthers, I'd hit up Blue Fin rather than Ru San's any day.
So what led me to Ru San's tonight? I'm a Berry student, and Ru San's has a special with us - "10% off bill, $10 minimum purchase." The way I read that - the way I think EVERYONE IN THE WORLD would read that - is that if your table spends at least $10, the restaurant will take 10% off the bill, as long as someone has a Berry ID. Â
Our server was genuinely friendly and attentive, and that's been my general experience at this Ru San's (this was the first time I asked to use the deal.) Â My water was soapy and my friend's fried rice was bland and greasy, Â and we were both underwhelmed with our sushi rolls. Still, we're fairly easy-going and we were hungry, so no problem. The mood shifted when we informed the server we were Berry students. Â A few minutes later she came back and said we would only receive $10 off part of the order - my friend's order totaled more than $10, but mine was only $9.95. Â Now, we were on the SAME CHECK, mind you, but apparently Ru San's gives the discount on an individual basis, not a table basis. A manager who stopped by - I guess after the server told her we weren't happy - Â volunteered that several other customers have complained about the same thing, so they're changing the language on the offer. I thought that they might decide a nickel wasn't worth losing a customer, but turns out Ru San's thought it was.