I've been to this Side Pockets twice. The first time I went, it took 10 minutes to get any service and after we got a bit of service, it was terrible. The second time, my fiance and I waited so long that we got tired of it and left...and they weren't even busy! There were maybe 10 people, including the waitresses, in the building.
I live in Independence, no more than five miles away from this SP, and I go out of my way to go to the Blue Springs SP just to avoid going to this one.