Went to other craft locations my last two visits in the area based on continued comments of a lack of customer appreciation from my friends. Too bad. Â I've seen comments from other businesses out here on yelp where customers were disappointed (hello?) and am disappointed I didn't hear anything better. I am a crazy craft beer fan and do hope you make it, but please don't forget why you do what you do. It's not all about the money, is it? At least I sure hope the money isn't the #1 with you. Enjoy what you do and why you do it for the right reasons.
Review Source:We will not be returning here any time soon. My friends and I were treated very rudely by the staff on a recent visit.
We stopped in Sweet Mullets recently to help a good friend celebrate her birthday. Â My husband and I, along with several friends, made up a party of 8 people. Â The staff was not very accommodating to our group. Â Usually a good serving team comes by to check on your group often - not to drop a basket of pretzels and walk off without saying a word. After a while it was apparent (by their sour glances, astringent attitudes and off hand comments to us), they just wanted us gone.
My husband ordered the Captain Pilsner beer, and I got the 501 Red. Both were very underwhelming and lacked the taste I have experienced at other brew pubs. My husband's Captain had a very funky taste and smell to it. Â Price-wise, I thought it was very high - $9.00 for two beers? Â Two beers that they brew on site? Â Seriously? Â How 'bout coming down to earth here. Â This isn't New Glarus. Â
My group started playing a card game - Cards Against Humanity. Yes, it's more of an "adult" game - but - again, this is a bar. "Adult" conversations happen here. Â And yes, some members of our group were laughing and loud, but we were having a good time, and isn't that what you want to have people do in your establishment?
At first one of the owners came and told us she really liked this game, it was very fun, etc - but, if any kids came in we would have to keep the card reading / swearwords to a minimum. That's fine, and perfectly understandable - except this is an establishment that serves beer - it's a brewpub. Â So technically if children are brought in, they have to be with an adult. Â It goes without saying that if you bring a child into a bar or a brewpub, don't expect people to automatically turn into a schoolmarm, right?
One of the owners then came by and said we were supposed to be using our "inside voices." Â With apologies to the other 2 patrons in the establishment - the building is very sparsely decorated and echos quite a bit, even if you are being quiet. Â And honestly if we wanted to have gone to a library, we would have.
The passive-aggressiveness of the whole situation was rather disheartening, and frankly, surprising since the group we were with dropped quite a bit of money there. Â I didn't understand why they would single out a group of 8 people who are clearly there to 1. spend money, 2. buy their beer, 3. order their food, and 4. have a good time. Â Was it to cater to the other 2 patrons in the establishment? We'll never know, and I probably won't be back to find out. Â We wound up going down the street to the Mapleway Bowling Alley - not exactly where we saw ourselves going - but they were able to cater to our group and allowed us to have a good time. We wound up spending quite a bit of money there and I was happy to have our dollars go to a business that cared about, and catered to their patrons - not alienated them.
I had high hopes that this would be a 'regular' place for my husband and I, and my sister and brother-in-law - but alas, the rudeness by the owners was very clear indeed. Â Apparently 'our kind' was not very welcome. Â Point taken, Sweet Mullets! Very disappointing.