Been there 4 times. Food is great. Customer service, not so much. The awkward girl with the metal in her face that is there all the time has gotten something wrong with our order 3 of the 4 times and is never apologetic about it. On a call-in order, I called back 5 mins later to add fried pickles. The waitress said "okay", and hung up. Apparently she was busy at the moment. When I got there they had obviously forgot the pickles. In their haste they under-cooked the pickles and dropped them, sizzling grease and all into the styrofoam container, almost burning a hole straight through it. When they handed me the bag I could see liquid all over the bottom of the bag. We initially thought it might be juice from the burgers that were loosely thrown into the plastic bag (might want to consider something more sturdy like paper bags) along with the other containers but it was actually all of the grease from the under-fried pickles that were not strained thoroughly leaking out. Like I said, love the food, but the place would get a five star review if it were not for the customer service. Highly disappointing.
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