ZuRoma Bar and Grill

My wife and I went because we had a coupon, had seen ads for the place and wanted to check it out.  It sounded great ....sicilian home cooking.  What we found was quite different.  It's located in a hockey rink in NRH (didn't know we had one there).  Tables were uncleaned and there were only 2 girls working the whole place.  We found one clean table, I found a couple of menus for us to look at and we waited.  It took literally 10 mins for them to even say hello even though one of the 2 tired and haggard girls was cleaning the table right next to ours.  That said, once she took notice of us, she was marvelous and helpful.  We had calamari, toasted ravioli, shrimp scampi, lasagna and tiramisu.  The tiramisu is reported to be wonderful by my wife who is a tiramisu-ologist :-)  The lasagna was average.  From there, it's all downhill.  The scampi was salty and dry.  Both the calamari and ravioli were almost certainly from frozen boxes.  calamari was heavily breaded and lacked taste, the sauce they give you in little plastic cups is unimaginative (one pasta sauce and one ranch dressing) and the ravioli were dry little crusty things that seemed freezer burned.  

With ice water, the total bill came to about $45 (to which I added a good tip because the poor tired waitress went the extra mile to try to make us feel welcome - once she noticed us).  

Good tiramisu and a waitress with a helpful attitude for $45 plus tip is not a good value.  I would give it 2 stars except that high prices accompany poor food.  So one star and we won't be going back.

Will never go here again.  When we went they overcharged me $10 on my credit card (didn't see this until it went thru my bank several days later).  I tried to contact them several times, but no one would get back to me.  They may have kept my $10, but they lost a lot more than that because we would eat there if it wasn't for the lack of care or follow thru when they make a mistake.

This could have been a 4 or 5 star review ...
I decide to take my mother in law out for her birthday and decided to do try something new with a groupon deal because I had some groupon credits. Decided upon this which had the time limit of use between 11am & 4 pm. No problem, so we hop in her truck and go.
They are not in the greatest location, and having friends that own restaurants and used groupon to bring in new customers I could see why. Luckily I already had known where it was because my parents live near by and we frequent the library over there.
We come in, they are setting up for some sort of group. We walk from the rear end of the restaurant, most of the employees are in the back prepping for what would be a group of late pre-teen looking age kids in the building for a summer camp. One employee says grab a menu and sit anywhere they would be right with us. We go to sit down and another yells from the kitchen to please sit on the opposite end of the restaurant because they are using that part for the group coming in. I ask if we need to order at the counter or the table they say either way and go back to their tasks. We sit for about 5 mins or so, we are 3 of 5 customers in the place.  So I take our orders and go to the counter to order. I can tell the guy taking my order is in a rush and possibly getting a little annoyed that I've had to flag him down again. I go sit down and he brings out our drinks. My daughters water was fine, but our sodas are horrid ... the machine isn't working. When they bring out the other tables salads I ask for him to replace my drink with water because it tastes weird and I get an annoyed look and he brings back my water. The pre-teens have come in and started eating, and the teachers take over that group. I leave to take my daughter to the restroom, when we come back out our salads have arrived and my mother in laws drink has been replaced with tea which she says is actually really good. The tone has finally changed with the wait staff, the guy who initially greeted us is now waiting on us and kind of saves the day. He brings my daughter meal out pretty quickly after our salads and asked what we had ordered. Her food is luke warm but honestly is how she likes it so for us it works. Our pizzas come out almost instantly after the big group has been settled, they are extremely hot and fresh which gives us time for our salads that had just came out. Everything tastes excellent ... the other waiter comes and checks on us and to bring us the check & I can tell he's less stressed now the summer camp kids have been taken care of. It was around 7-8 a for salad, drink and a decent size individual pizza with two toppings. The pizza lasted me that meal and dinner that night.
As I said before I really want to give them a 4 or 5 review, but having worked in restaurant service before and knowing my friends standards, I knocked a star off for the initial part of our stay. We will give them another shot another time for togo or if we go in maybe later in the afternoon or dinner time when they wont have the big camp groups.