Not a huge fan of Applebee's but I ate lunch here with friends and family while on a visit to my hometown. Â My husband ordered a sort of french dip sandwich; he was the only one who enjoyed his meal. Â I had an oriental chicken salad and french onion soup. Â The salad was good (how can you really mess up a salad?) but the soup was so thick with blobs of runny onions, it was as if it had been sitting there for days. Â Ick. Â My friend ordered the Southwest Chicken salad and said it was just so-so. Â My mom had just eaten, so she went for the Maple Butter Pecan Blondie.
Our visit was going smoothly until Jennifer, our waitress tried to poison my mother with melted plastic from a container of what she called "sauce" for the Blondie. Â When she delivered the dessert to our table, the sauce comes in a plastic cup on the side, which she set on the hot plate obviously by mistake and it melted, dripping "sauce" and plastic all over the plate. At first, she tried to play it off like everything was fine, saying, "oh, it's just the sauce that spilled out." Â She even set the plate down in front of my mom and started to walk away with the melted plastic container!! We couldn't believe our eyes!! Â There was black plastic melted, mixed in with the sauce all over her dessert!! Â I called her back and pointed out that the plastic melted in with the sauce and I can't believe she expected my mom to eat that!!
Upon being "caught" she offered to bring us a new dessert. Â I sure wish I had caught this on video... Terrible.
Sadly in Portage, the land of chain eateries, Applebees ranks high amongst competition The food is bland, the bar is mediocre and the place is in need of a good deep cleaning but still clean enough that I don't get the heebie jeebies eating here. I don't go here unless I'm out with friends and they insist on going here because they all love Applebees (yuck) but I give it three stars because the staff is friendly and the manager is an amazing guy who really seems to love his job and enjoy trying to please his customers. He is also really great at trying to organize community projects that his store participates in. I worked a pancake breakfast that they recently did for the homeless shelter and he was so nice and even though he made nothing off of it he really pulled out all the stops making the breakfast the best he could. I have to say if all people did their jobs like this and did the best they could places would run so much better. As much as I dislike chains I'll rate applebees in portage higher based off his pleasantness alone, wish I could remember his name.
Review Source:First of all. I used to like Applebee's. It's cozy, has cliche junk on the walls and I could always count on it for a good time with my family. No complaints there.
Until I became a vegetarian and realized that the only vegetarian thing on the menu was some pizza hors devoure item. Now, I am not some elite vegetarian, not every restaurant has to have a full section of meatless meals. But I expect to find something reletively healthy for us vegetarians or at least flexitarians out there who want to enjoy a night out with friends and family and not have to starve.
Strike two against this and any other Applebee's I have had the displeasure of visiting is thier wait staff knowing close to nothing about he menu. "Does this have chicken in it?"
(Blank stare and shrugs shoulders)
Know your menu for those of us that need you to!!!
Applebee's should realize that it needs to cater to the very large portion of its guests who choose not to eat meat.