This is the closest BWWs in my area and they recently had a grand reopening and my Grandson and I stood in line and got "Free Wings for a Year". Â Which amounted to a coupon for 6 wings every week for 1 year. Â Needles to say we made almost every week and tried all the different wing variations they offered. Â It was a pretty good year of "free wings", but it cost me at least $20 a week for many weeks as we used our coupons. Â The service was always pretty good and the wings are now my standard to which I compare to other locations and restaurants. Â I have to go 3 stars for this and all BWWs that I have enjoyed over that years and I'll be back...
Review Source:I already feel bad giving BWW one star, but here's the thing, it's not ALL Buffalo Wild Wings, it was THIS particular one.
Called two days in advance to reserve some tables for a birthday party, was told by the hurried employee to call back the next day. Called the next day and was told to call the day of, a few hours before. Called the day of and was told that they would have the tables ready and set up for us before the party and have more than one server for our tables- I then asked if we could have rectangular tables so there were not a bunch of round ones shoved together and was told that would be just fine.
Arrived at the time of the party and the tables were not set up and they were all round. We had to push the tables together ourselves and the waitress seemed PISSED at the size of our party even though there were supposed to be two servers, but alas, it was just her. With the round tables conversation was nearly impossible. Some of the people there could not stay long so they asked to be put on separate bills. The waitress seemed annoyed and didn't try to hide it.
After our first round of drinks the waitress vanished and the runners who brought out the food told us that they didn't know where she was. More than half the party had to get up and walk to the bar to get their own drinks.When the waitress decided to come back to our table almost 45 minutes later, she seemed pissed off that people wanted to order more drinks and the ones that needed to leave early wanted their checks.
My friend made a birthday cake and we got dirty looks from the staff when we asked for plates and a knife. Hey, at least we didn't ask for a free birthday dessert and make you sing and clap like a bunch of jackass's!
Bar service was slow as hell unless you went up to get your drinks yourself. At the end of the night when most of the party had left, we looked at our bills and they had tacked on a gratuity fee, AKA making sure the waitress got a tip even though she only came out to do anything twice.
I will not ever plan a party involving this place again. Unorganized and inattentive. When I complained to the manager they basically shrugged and told me they weren't prepared for us. Didn't offer us a damn thing or take anything off the bill. I'm not one of those people who complains just to get free shit, but I expected an apology at the very least and didn't get one.
I have not and will not eat here again.