Burger King

Employees are so rude and our order is always incorrect.  Will not  be revisiting!

SUMMARY:  
Food:  Mediocre, typical fast food fare.
Service:  Slow, rude and unhelpful.
Store:  Disorganized and messy.

We had a most unfortunate experience with our family at this Burger King.  We ordered off their promotional menu and dropped $40 for fast food, expecting a slightly longer wait for our large order (three sandwiches, a kids meal, a salad, and drinks).  

After 10 minutes, I asked the girl behind the counter if we could have our cups.  She was very short with me, told me that normally they serve the food first.  When I started to complain, she got very rude and said "I didn't say I wasn't going to give them to you."  So, we attempted to fill our drinks.  One of the two soft drink machines (those new fancy electronic coca cola dispensers) was inoperable, so we were reduced to waiting in line to use the remaining machine.  One distinct disadvantage to these new machines is that they can only dispense one drink at a time, as opposed to the old-fashioned soda fountains with multiple spouts.  Drinks finally acquired, we found that not only were there no straws by the machine, they were out of medium size lids.  Back to the rude server to ask for lids and straws, which appeared to inconvenience her terribly.

After 20 minutes, I counted 10 orders from people who had arrived after us and were receiving their food before us.  I could see that most of our order was bagged, but could not understand what the hold-up was.  There were at least a dozen people behind the counter, only one taking new orders, the others falling over themselves in a most disorganized fashion trying to fill orders.  Our order was a kids meal cheeseburger with apples and chocolate milk, two of the new promo carolina bbq chicken sandwiches with sweet potato fries (one grilled, one crispy), a big fish sandwich, and a chicken BLT salad.  We also splurged on the bacon sundae, which sounded intriguing.

After 25 minutes, we were given three large bags and told "Here is your order."  I asked "What about the ice cream?"  Same rude server said, "This is just your food order.  The ice cream is coming."  I had had enough of her and asked for the manager.  The manager comes forward, and I ask him why it took 25 minutes for our order.  He gave me a number of excuses, from it being a large order to their being other special orders that were 'dropped' before ours, ultimately saying they were waiting on the grilled chicken sandwich.  When I questioned why it took 25 minutes to make a grilled chicken sandwich, he gave an insincere apology, all the while the rude server was trying to talk over him and justify her rude behavior.

We left thoroughly disgusted with the service at this so-called fast food restaurant.  When we arrived home with our order, we found that the kids meal had french fries instead of apples, and they had given us a whopper sandwich we hadn't ordered which came in handy since we found an unexpected guest waiting for us at home.  It was small consolation for the unpleasant experience.

Overall, the food gets 3 out of 5 stars.  The sweet potato fries were soggy and cold by the time we received our completed order.

The service should receive NO stars.  The staff is disorganized and unhelpful at best.  The manager, once told of the rude service we received and the lengthy delay in our order, made no attempt to correct the problem or placate us to garner our return business.

Staff is friendly, I usually come here at 1050am on weekends to get breakfast, and even though they are switching over to lunch soon,  they still get my order and it's' made fresh. Manager even made me a new batch of cini-mini's as the others were out to long and I wanted more then 1 order. He could of just gave those to me, but he went out of his way.  Other then that, It's Burger King !!