The food at Chili's has always been respectable and the service varied by time of day/week and who was on staff. Â Lately though, the service has been horrendous. All aspects of the service experience are very slow and sub par. Â Greeting time, initial welcome, order taking, food arrival, and even take out are crazy slow. Â The wait staff isn't even aware of which soups they serve.
Perhaps you can try another Chili's, but avoid the one on Amherst St.
Yeah, it's a chain restuarant, so all the usual caveats apply.
however, on my last visit there, i was pretty impressed. Our server Laura totally was on the ball. Never had to wait for a drink refill or the check, and she was attentive without being in our way.
I think they've shrunk the menu in favor of expanding the appetizers, so I did have a bit of a hard time picking something, but it all worked out.