Chili's Grill & Bar

I love Chili's food but not at the expense of bad service.  
Customers are invisible - Service staff talk to each other more than they talk to their customers.  I just visited the restaurant to pick up a "To Go" order.  
Several servers watched us walk in but not one bothered greet us.
I had to ask one of the servers walking past me for help.  
This restaurant desperately needs customer service training or a new manager who can lead and set the right tone for the staff.

Went there again and clearly this location isn't getting better.   Service was horrible, food mediocre at best staff seemed angry and didn't want to be there

I like Chili's, but not this location.  When you have a large well established chain like this, the only way to distinguish yourself from other locations is service.  The service we had here was sub-par.

1. Bring the appetizer out right away, not a few minutes before the main course arrives.  Stupid,
2. ALWAYS ask how the customer wants hamburgers cooked.  More than stupid.