We used to love going here when it opened - the service was great and the food was good (for a chain restaurant). In recent visits the staff has become less than pleasant and has really gone down hill in the "class" department.
In our most recent visit our server was friendly and when our appetizer arrived I asked for plates. She walked past us 4 times before she returned with them. Then there was a dead but in the silverware we received. The manager did take the entree off the bill to compensate for the dead bug, but our server pretty much ignored us for the remainder of the meal. When the food arrived it was terrible.
I wouldn't recommend this place to anyone. Save your money!
All I can say is that you are better off eating TV dinners at home! No exaggeration! Food was barely edible, steak was over-cooked and tiny, vegetables were obviously microwaved, and the beer wasn't exactly fresh either. The only reason I'm giving it two stars is that the wait service was excellent. Very accommodating waitress. Hostess was kind of rude however. Don't waste your money!
Review Source:Chili's is as Chili's does...
If you are a Chili's fan you certainly won't be disappointed by the location in Pottstown. Â This location is easy to get to, the food is always hot and fresh, the service is always reasonable and the people are super friendly. Â They almost always have some kind of special going on and it is just an all around good place to grab a bite when you don't want to spend a lot of money but still want a good burger, fajita or plate of nachos!
Wifey and I frequent this location and have always been pleased. Â At one point Chili's was running a special -- if you check in at a Chili's in Foursquare you get a free chips and salsa. Â I did so and asked my server... she had no idea what I was talking about. Â But within minutes, she found out and credited us the cost -- easy as pie!