Now, my girlfriend and I are Chipotle enthusiasts. We have no problems shoving this great "ethnic" goodness down our throat-holes. However, for the first time in our lives, we have been flabbergasted and disgusted by the service at a Chipotle.
I, being a student at PUC, was ecstatic at the prospect of this great not so Mexican establishment so close to my residence.
However, the incredibly horrible service we got numerous times at this location, is unforgivable and unacceptable for the usual standard of most Chipotle restaurants. Every time I order, (online, to avoid the lines) the staff screws up my name, then makes really crappy jokes to make up for it. I doubt that makes for good customer service. (idiots) They then proceed to screw up our order or claim that they have run out of some sort of essential side. ( I mean, HOW DO YOU RUN OUT OF CORN SALSA?! IT'S THE ESSENTIAL BACKBONE OF CHIPOTLE!!!!)
Oh! this is after they make us wait for our meal.... 10 minutes AFTER the pickup time!!!! This is the 21st century in a Western Developed nation. Not cool.
I can chalk it all up to growing pains, but lets be honest, that's ridiculous as Chipotle is a nationwide chain of awesomeness and there should be no reason as to why an experienced manager can't train the vast amounts of vapid bimbos at this location.
Get it together, Team Munster because until you do, I'll be throwing my piles of cash at the Merrillville location. Â
SIncerely,
Ike
P/S- I mean, seriously, I'm sure they had some corn salsa in the fridge somewhere. Lying scumba.... okay I'm done.
When I heard they were opening a Chipotle three minutes from my house, I thought I had died and gone to heaven. Â I am so disappointed to say that I've been to many a Chipotle and the Munster location is by far the worst. Â Our first experience there was less than stellar- it took more than 45 min. to make it through the line. Trying to give them the benefit of the doubt, we've gone back several times and always encounter the same problem. Â Ridiculous wait times, unorganized staff, standard items (like lettuce and chicken) that they've suddenly run out of. Â Skimpy portions compared to other locations, and is it just me or is the meat here about twice as spicy as normal???
After several attempts, we've decided to just give up. Â I love Mexican food, but the service here is just maddening. Â We'll be taking our business elsewhere.
So I read the reviews and I thought to myself ... "Ok, I'll drive by and if the line is not out the door then I'll go check it out". So, as you can imagine because you are reading this review ... there was no line.
I walked inside and there were two and a half (a child who also ordered - they have a kids menu - kinda cool) people if front of me and boy oh boy ... maybe there should have been a line because I was starting to grow a shell and turn green BUT finally I got the opportunity to order..
I ordered and boy oh boy ... I was really starting to turn into a turtle and by the time I actually checked out, I was fully a turtle. Anyway, so about 10 minutes later once the three employees were able to help all three and a half of us out that were in line....I ate got my food and ate it.The food was great as always.
I will not take away from the friendly but slow service becuase they were smiling and saying thank you and have a good day and that was nice. The location is great and the inside of the place looks great. I'm certain these are growing pains and I will be back.
Enjoy.
This is my first review ever on yelp after being a member for years. I was compelled to write this review after a number of unsatisfactory experiences. I absolutely love Chipotle so when I discovered there would be one within mikes of my home, I was ecstatic!! The excitement ends there. EVERY time I've gone there is a line to the door. Every time I've gone there has been a wait for one of the items on the line. One of the last times I went, I waited over 30 minutes for lettuce for my salad while the manger apprentice was making bags of chips, which they already had dozens of!! Granted, i was not charged for the salad but the way the issue was handled was unacceptable. The young lady on the line felt terrible because she went back to the prep area at least 4 times to find out when the lettuce was coming. Finally I gave up & decided that I would just order online for pickup since when I'm in the store, it appears that these orders take priority. Well, that was a mess too! I arrived after the designated pickup time, the salad was ready without the dressing and without the two orders of chips & guac. I really hope these are growing pains!! If it improves, I will rate again.
Review Source:I'm a long-standing fan of Chipotle. Â Loooong-standing. Â And, in being a fan, I was almost embarrassingly excited to discover that my little town of Munster was getting their own Chipotle.
Our. own Chipotle!
Within walking distance of my house. Â
This, my friends, is the stuff from which pregnant lady dreams are made. Â Well, pregnant ladies and the entire freaking town of Munster...
If you actually breech the door of this Chipotle you should consider yourself lucky. Â Several times I have driven by the store only to see lines spilling out from each door. Â Now, I loves me some veggie burrito goodness but I'm not standing out in the cold for one. Â Once inside, the Chipotle boasts the pretty standard Chipotle decor. Â The employees are friendly and completely overwhelmed with the sheer volume of patrons this store receives. Â Waiting for rice, veggies, or other burrito fixins is a guarantee. Â The odds that your burrito will be cold by the time you receive it are fairly high. Â Don't get me wrong, I am almost positive that these little problems are due to growing pains. Â Customer service at this location has always been proactive in apologizing and offering up future coupons when things go awry. Â As it stands, however, this Chipotle ranks a rock solid "meh".
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