CJ's Restaurant & Bar

Reviews & Tips

• 0

  Um, not good. Okay - it was lobster night and they ran out of lobster, potato (all kinds including fries) and all veggies!! What?? How can you run out of potato and veg? No kids menu. UGH. Never to return. PS owned by the palms.

  Review Source:

  Posted on 07.21.13 Jennifer M.

  • Report
• 0

  Horrible Service, Subpar Food, Expensive prices, Zero Hospitality.. yup that about sums it up.
  
  Went to Cj's around 7pm on a Wed night. Not many people were in the restaurant at this time and there were only about 3 other tables dinning.
  
  I was two friends and it took 40 mins to get  their Fried Flounder Sandwich and a Appetizer Sampler. Their food came out 1st and I was told it would only be a few more mins for mine. I had ordered the Prime Rib Special well done which included garlic mash and sautéed string beans. After waiting another 10 mins one of the food runners comes out with a Lobster. I politely mention that I did not order the Lobster that I ordered the Prime Rib. He apologized and took the Lobster away. 5 mins later our waitress comes over and tells me she put in the wrong order and it would only be a few more mins for my steak. The party I was with already finished eating and where ready to go. I explained to her that I had been waiting almost and hr and that everybody was finished eating already. She then apologized and offered to take the meal off the bill. Feeling that this would be sufficient I accepted and continued to wait on my meal. 10 mins later my food arrives and I couldn't be happier because I was starved. This happiness then turned to disappointment. Instead of garlic mash and sautéed string beans (which was indicated on the menu) I received sweet potato mash and asparagus. After all the trouble I decided to just roll with it and eat the meal. 1st tried the asparagus and they were cold. I moved on to the potatoes and they were cold.  I then cut into the steak and it was  bloody and rare, not well done as ordered.
  
  Now I am fed up!!! I call the waitress tell her what is going on. She apologizes and asks if she can do it over or get me something else. At this point I wanted nothing more from this place besides speaking to the manage.
  
  I stand up and take my plate over to the bar where the manager is working and begin to explain the situation. He is standing there stuck looking at me like it's his 1st day on the job or something. I then explain to him that this plate had to go through a number of hands such as the chief, the person who plates it, and then the person who delivers the food ie the runner or the waitress before it gets to me0 Why would they bring me a meal like this?  His response to that was they only have 2 people in their kitchen and it didn't pass through a number of hands before it got to me. Really... really.. is the managers response? Two people in the kitchen and a waitress is more than enough hands as far as i'm concerned and being they really weren't that busy and  already screwed up the order they should have paid special attention to it.
  
  After expressing that to him he then asked me what else can he do for me. How about an apology for starters!! The waitress apologized but he never did. Only after saying that to him he offered me an apology. After being there an hr and a half , aggravated, and hungry there was nothing more that this place could do for me and I just walked out.
  
  You would think that a restaurant of Fire Island that has so much competition being that there are so many restaurants in such a small area and that they only do can business 4-6 months out of the year that they would pride themselves in great service and would want you to return... guess not!!

  Review Source:

  Posted on 07.11.13 Linda B.

  • Report
• 0

  My experience at CJ's was absolutely deplorable. After giving my name and party size, the hostess forgot about me not once but twice. After finally being seated after almost three times the expected wait time, our waiter was nowhere to be found. After flagging down the hostess, she brought us our drinks and water. The waiter finally made it to our table after almost 30 minutes and this is where the service took a complete nose dive! We submitted our orders and didn't hear back from our waiter for 73 minutes! The waiter apologized several times and mentioned that their small kitchen makes it tough to serve during peak dinner times. I could not believe it took this Fire Island fixture this long  to serve 2 hamburgers, shrimp over spaghetti and chicken fingers. The waiter did try to compensate by discounting our bill but by that time I was so annoyed it didn't matter. I hope this was a one off experience and they get their operation fixed!

  Review Source:

  Posted on 07.09.13 Glen C.

  • Report