Great Harvest Bread Company

I came in and bought three loaves of bread and a sandwich and was very impressed. Customer service was excellent. Upon walking in the door I was greeted immediately and the employees were extremely helpful and patient with me as I decided on what loaves to bring home to my family. The cinnamon bread was the most delicious. I highly recommend this restaurant if you enjoy great bread and wonderful customer service.

I'll attempt to keep this brief. I ordered lunch today from the Carmel location. An older woman, whom I suspect is a new employee, placed my order. She needed help from a coworker in placing the order, which is why I think she might be new. The total came to $10.83 for my Mediterenean sandwich (turkey added) and chips. I'm from Chicago and I'm definitely not a cheapskate, but the total was higher than I imagined.

When I  read the paper menu (located by the door) the price states $6.95. But as the older woman pointed out, the printed menu is old and I should reference the menu board with the updated price of $7.95 (plus a dollar for the turkey). Ooookay, fine. I told her it might be a good idea to recycle the old menus if the information is incorrect. She didn't seem impressed with my suggestion.

When I returned to the office I was telling my colleague that I was a bit surprised at the price of a sandwich at Great Harvest. She asked to see the sandwich, so I unwrapped it, only to discover  1/2 a sandwich.

I called the Carmel store and spoke to Charlie, who is apparently one of the managers. Charlie said that I could return to the store to get the other half. I told her that I couldn't do that because I have a meeting in ten minutes. She didn't offer any other suggestions, which is when I had to start providing suggestions for her, one of which was refunding my money. I realized then that she at no point apologized for the inconvenience and I called her on it. Instead of saying she apologizes she immediately went on the defense saying that she didn't take my order she just made the sandwich.

Does it matter??? If someone is answering the phone and is a Manager, then it's common practice to acknowledge your customer's complaint and apologize.

Though she was reluctant to give me a refund on the sandwich, she took my credit card information and said she would offer me a refund on the sandwich only (not the chips). Fine.

Sounds like a bit of customer service training might help you from losing other customers. I for one would never come back.

I sent an email to the general Carmel location mailbox and got a Luke warm response back....

At here for lunch today and it knocked my socks off! Delicious and incredibly fresh ingredients. Temperature was perfect. I had the tuscan turkey. After going here I'll never bother with panera again. The focaccia bread was awesome, tomatoes were super fresh, bursting with flavor in this sandwich. They have samples of bread every day and give you a good sized chunk of a sample. The smell alone inside the place will make you want to buy your own weight in bread. I really hope this places sticks around because I will definitly be back! Staff is super nice too! This place is sandwich heaven!