This place use to be awesome!! Until the new managers took over. Don't even bother wasting your time here. Longhorn isn't far.
It's a Friday night and you come in expecting a wait...15-20 minutes was quoted but as we waited you could see at least 5 empty tables.
We were sat and our server arrived about 10 minutes later. Our drinks were delivered promptly, and this was the only prompt part of our experience! We ordered an appetizer which arrived in 10 minutes, at that time I asked if we could have the bread that came with our meal. 10 minutes later out server clears the plates and I ask for bread again. She rudely responded with "yep, when I bring your salad" but I wanted it now!!! If I wanted it with my salad I would have asked for it with my salad. It took 30 minutes into our visit to receive our bread and salad! 1 hour into our visit the food arrives. We ordered two Monterey Filet Tips -one was Medium well the other medium. The medium was cooked rare-medium rare and when we sent it back, the waitress rolled her eyes. At the same time the guests behind is sent back their prime rib because they were cold. A few minutes pass and our undercooked filet tips came back.....WELL done.
There seems to be a problem with the new mangers here. Maybe they have never owned a resturant....I really don't know. I do know, they have really run this place into the ground. Once a great place to done and the last few experiences have been less than desirable. Don't waste your money here!!! Go to Longhorn.
Used to be one of my favorite restaurants but the past 3-4 times I have been there it was awful. I ordered prime rib, then 30 minutes later they come out to tell me that they do not have anymore and I would have to order something else. I understand if you run out, but 30 minutes after I order??? Give me a break! The waiters/waitresses there seem to be incompetent and scatter brained, and do not come and check on you very often. Based on my last experiences, I will not be going back there ever again, and they are extremely overpriced, you can get a better steak down the road. Complete disappointment...especially because they used to be good, not so much anymore.
Review Source:I was really excited to eat here. The menu looked fantastic. The food, not so much! I had filet mignon medallions, 1/4 lb of crab, and garlic mashed potatoes. The mashed potatoes were good, my steaks were over cooked and kind of tough....shouldn't it have melted in my mouth?
The crab was boiled in wayyyyyyyyy too much salt.
The bread was luke warm and had bird seed bits all over it. Tough as well.
The garlic bread appetizer is something I'm sure my bf's nephews could whip together.
Disappointing.
The service was VERY average. I don't think I will be making a re-appearance anytime soon or at all!
Everyone in the area will tell you Kelsey's is the best steakhouse around, they fail to tell you that it's the only steak house around. The menu doesn't have much variety and if you're going to go with a small menu you better have perfected what you do have. It looks average inside and the food is average. There is nothing special about the food, certainly nothing special enough to make you want to pay the prices they charge you for it. You'll pay triple here what the food is worth. Do yourself a favor, if you're in Portage and in the mood for a steak grab the south shore and head to Chicago. I bet even with the train fare you'll pay the same you would at Kelsey's and get much better, higher quality food.
Review Source:Great steak, probably the best in Portage and even the surrounding areas, but it can be damn expensive (of course, what steak house isn't?) The atmosphere inside leaves a bit to be desired, nothing very special, and non smokers even get a dose of nicotine due to bad circulation (at least when walking in, sometimes even when dining in non-smoking, although not as often). They are remodeling though, so there may be a lot of change coming to this place. Personally, I've only had the steak, they make great stuff, in fact, I'd recommend passing on the A-1 - these guys are flavorful. I usually get mine covered with blue cheese and every time it's come out perfect - just know what you're getting into when you tell them how you want your steak done. Unlike many steak restaurants, they WILL give you a medium when you ask for a medium instead of cooking it so it's done to the center as to avoid any conflict with confused customers.
Overall, if you're looking for a good steak and you really have plenty of money to spend, check the place out.
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