Lift Jackson Hole

We were seated upstairs on the patio on a nice round table for six.  The first of what would be a team of five servers came over and asked if we'd like drinks or food and after answering "both", she went off to find menus.  She came back a bit later and in a quirky Slovakian accent said "here's what I found" and handed us menus and a wine list.  

So she was only able to bring water to the table and another server came over to take our drink order.  I was impressed that there was no note taking because we had to ask a lot of questions because there was some in-fathomable disconnect between the upstairs and downstairs bar.  Even though we had a menu with items listed, we couldn't order them upstairs.  Huh?

So the drinks arrive and I'm missing my Wyoming Whisky that I ordered with my beer.   Everyone at the table remembers me ordering it but the waiter says I must have ordered it from someone else.  First taste of attitude is served up.  And maybe a note pad would have been good.

Time to order dinner and now we have server #3 who is also taking it all in without benefit of a note pad.  Only one substitution in the order and no appetizers, so how hard could it be?

First round of drinks are gone so we ask the table next to us for the wine list.  They oblige and we find out there was also a cocktail menu we never received.  Bummer, because they have some interesting items.  But we order a bottle of red and a bottle of white.  Dinner arrives and the one substitution was missed.  And the wine is AWOL.  Finally another server brings over the bottle of white and opens it up, puts it on the table and walks away.  Really?  Pour your own?  Comical.  The fifth server comes over and asks how we're doing and we point out that the red bottle has never arrived.  The three of us who wanted red have slowed down our eating to a snails pace to avoid the inevitable meal done, wine no-show problem.

A few more minutes and we notice the wine has made it to the bar, but can't get a ride over to our table.  Some well timed arm waving finally alerts our server that the downstairs has brought forth wine for the upstairs.  With a few bites to spare, the wine is opened and this time we go through the traditional taste, accept and pour routine.

We had caprese salad with salmon, flat iron steak, strawberry salad with salmon, ribs and two orders of buffalo brisket.  Have to say that the food was good overall but the beverage service... Not so much.

Awesome! Thomas was our waiter. Really nice and good recomendations of the menu. We sat outside it was beautiful. Good food. Good service. Nice people. Good decor. Lots of places to eat in Jackson. I would put this on the top 5.

What a nightmare.  After trying to give lift SEVERAL opportunities to redeem themselves, I've decided to not even bother anymore.  Not sure where to begin.  

Martinis served in wine glasses that are barely a shot of alcohol for $13 that are so salty that I'd believe there was more olive juice than liquor.  

Take out food that is half the portion of the dine in food.

Food service that takes an hour just for the salad.

Food NOT GETTING DELIVERED TO OUR TABLE AT ALL.  Then when we ask the waiter about it we get attitude.

Waiters serving tables that sat well after us and no one has even been to our table to greet us.  

I could go on, but bottom line, when emailing the restaurant to let them know the problems I've had, I've never even received an email back.  

I'm shocked that there are so many positive reviews.  Makes me think that there are a lot of fake reviews on here.  

Luckily, EVERYONE I know who has given Lift a try has had a horrible experience, so with any luck enough people will complain that they will eventually get their act together.