McDonald's Restaurants

It's McDonalds, so you know you're going to get the usual bland fast food.  That's the same everywhere.  What puts this store at the bottom is their incredibly rude and incompetent staff.  My wife went in there with our daughter who wanted to get a cup of coffee and the manager told her to leave because my wife has a service dog.  She showed him the dog's vest and tags but instead he started yelling at her from across the room embarrassing her in front of the other customers.  I called the manager and he was rude and wouldn't believe me when I told him he violated the law.  Later in the day I drove there with the law, chewed him out in front of his staff, but never got an apology from him.

I also filed a complaint with McDonalds' corporate and they had the regional manager for the franchise stores call me, but he started to defend the store manager since he didn't understand the law either.  Finally I complained the village's health department and their manager was furious about their treatment of my wife, but said it didn't surprise him as he knows that store manager.  He said he was going to go there and personally set them straight.

If this is the way McDonalds (doesn't) train their staff and tolerates rude treatment of guests you can bet we'll never set foot in that store again, or most other McDonalds for that matter.  Go across the street to Mariano's.  Better coffee, you can make a healthy salad, and they have a very friendly staff and they welcome service dogs!

This is a really smooth, and nicely operated McDonalds. The Owner/operator  is The Bear family and they run their restaurants quite well as the one I work near is in south Elgin. The drive thru is pretty quick except for dinner rush and lunch rush periods....obviously. But the girl that is usually attending the drive thru during the night-evening hours is always happy to see me (Alexandra, is her name I believe) and a man named Arimus, is very polite to my kids and my husband when we order inside. Great new rep for mcds!!!!