In response to the reviewer writing about the staff being rude to her and the band...I believe she is referring to the band who not only started extremely (read: hours) late and expected to be paid for the entire evening, but the band members and their groupies were underage yet chose to sneak in their own alcohol.  They were rude to the manager on duty when he asked them when they were going to bother to start playing, rude when he asked them to turn the volume down, gave him attitude when he discovered their alcohol, and when he had them stop playing early because they  clearly wouldn't cooperate with him, they really had a conniption fit and tried to pull the "we're rock stars!" card the only way immature underage kids in a band would.  Yes, the booking agent booked the band, and that band will never play in any of the company's sites again.  Way to burn bridges, guys.  Someday you'll learn that playing music for money is a privilege, not a right.  You guys were lucky to get a check that night.
And no, I don't work there. Â My band plays there sometimes so I heard the story.