Rezervoir Lounge

Let me start by saying that the Sazerac bar is one of my favorite locations on the planet. This is NOT that place, and doesn't pay any homage.

Although I will predicate this by saying my expectations might have been high... maybe I should've realized this was ONLY a bar, and lowered them... but 4 stars here, and 4.2 stars on Advantage network, and I thought I had hit a home run!  We went in on a Tuesday night around 7pm, and a few people were having drinks and finishing happy hour!

The good stuff:  Outstanding local beer menu. Large beautiful bar, with separated seating and dining area as well.  

Then the rest... Named Rezervoir and without reading the reviews I wouldn't have known it was formerly the Sazerac, and without signage would not have found it.
Entering, we stood in the middle of the bar 2-3 minutes looking around, before we were even acknowledged... then it was someone walking past us that said, "Just sit anywhere".

Then we had to ask for menus.  After about 5-8 minutes the waiter returned to ask if we wanted anything (kinda the reason I'm here holding a menu, isn't it?)  We had to ask if they had any specials, or what he recommended.

I ordered the Southwestern burger.  It came on a huge wonderful homemade pretzel roll.  The "infused turkey" was dry and mealy.  I thought the bacon was the "candied bacon" on almost every other item on the menu but it wasn't (sad face).  However, I did enjoy the broccoli/mushroom/onions I was served when I ordered broccoli (but not what I expected).

My friend ordered the Red Beans and Rice.  It was dry, bland and no good at all (she didn't eat it).  The manager informed us they had "forgotten to add the sauce".  (huh?) The coleslaw that was served with it was sour (which often means BAD)!  She didn't eat that either.  Although the manager (?) comped it off the ticket, and offered her another meal, she really did not feel comfortable eating there... and we went to Panera Bread after.

I believe the worst part is, after the meal was delivered the waiter only came back once.  When he saw we were unhappy, we never saw him again.  After the manager, a different person came and took our checks.

I think it was best said by another Yelp-er, "They probably do a pretty good job most of the time, but my experience was disappointing."

Really wanted to give them 3 stars, but leaned toward two.  When I asked my friend she said we would not go back, and to give them 1 star.  We will enjoy the British place across the street instead!

Quintessential neighborhood bar. A friend who is a regular brought me here. Great night of darts, ping pong, and beverage.

I wanna give this place 3 stars, I really do, but because of the service I just can't. Sat at the bar for a full 5 minutes before anyone even looked at me. When he finally did, it was like he wasn't really sure why I might be there.

Can I have a menu? Yes, a menu. I'd like to order some food please.

Took another 15 for him to ask if I was "doing ok", as if I might need a refill on my water. He'd already turned to leave by the time I'd opened my mouth. I practically had to lean over the bar and grab his elbow to let him know that after all this time staring at the menu, that I would indeed like to order something.

Seemed like it took a long time for it to come out, but the Gumbo was delicious. Pizza crust was good, but the toppings were just meh, and they got my order wrong. Bartender didn't say a word to me again until I had finished eating. I was buried in a book and he was too busy having full-volume, out-loud, sing-along-with-the-radio, karaoke. Ugh. On the plus side, after he took my plate away he did notice the mistake with my pizza and promised to make it up to me next time.

They probably do a pretty good job most of the time, but my experience was disappointing.