Papa John's Pizza

We called last night to order a pizza to be delivered.  The guy that answered the phone didn't know the products and was not help full.  I finally took the phone and talked to the manager, Romey.  The original guy refused to acknowledge the validity of a coupon we had received two days ago because it didn't have a code.  We had asked for two pizzas with two toppings, both thin crust, both to be square cut instead of pie cut.  According to the website the total amount should have been $13 plus tax... the first guy said $18 and change.  As I talked to the manager, I knew that this was not going to deliver correctly.  I informed that manager I would pick them up.  Upon arriving at this location, the Manager, Romey, didn't want to accept the postcard for the special as advertised on the window, and then proceeded to ring up my order and overcharged my $2 and blamed the programing of the register to corporate and said there was NOTHING he could do and said if I didn't like it, I was free to leave without taking the pizzas, however he was going to enter notes into the computer tied to my phone number.  He wouldn't discuss was he was going to enter.  After further discussion in a loud manner, my pizzas were then ready to give to me.  They had been pie cut instead of square cut, even thought we had asked three times on the phone that it be square cut.  I forced them to redo the pizzas out of the absolute frustration of having to deal with the LACK of customer service and just poor attention to my order.  Guess what, the discussion continued with the manager where he suggested that I call corporate to complain to get the pricing in his register modified to my satisfaction, but he wasn't going to do a thing.  Discussion continued.  I pressed for a full refund and my pizzas... The manager NEVER apologized for any of this, never wanted to suggested anything to be helpful to help resolve the issue.  I continued to push for a refund... he finally agreed with a sneer and asked for my credit card... I had paid cash... this manager was out of control, rattled and totally ineffective, showed no leadership in front of his crew.  Finally I get my pizzas get home and only one of the pizza's is thin crust.  Maybe a call to corporate is indeed the right answer.

Bottom line... DO NOT USE THIS PAPA JOHNs... until management changes, trains and improves the manager, training, attitudes and customer service.

Boo to Papa John's screening process for new hires!  Yesterday, my wife ordered a pizza at 4 pm on the nose.  She was quoted 20 minutes for our pizza. She arrived at 4:15 and was told it would be another 10 minutes.  Upon further inspection, she realized that the employee was slapping together a pizza, very carelssly I might add, that looked like ours.  She asked if that was ours?  He paused and did not answer her.  She said that she had called almost 20 minutes ago, which was very rudely answered, "It's only been 16 minutes ma'am".  Now the last time I checked, 16 minutes is almost 20 minutes, and, a pizza takes more than 4 minutes to cook. With as hectic a schedule as modern families have, timing is everything. I'm dissapointed at how that employee handled the situation, not even apologizing to my wife until she with out the door.  And, it's a real shme that with all of the take out pizza joints in town, a monster like Papa John's would not be more customer focused.  On a side note she also said the floor was filthy, no counter were wiped up, and the entire place just seemed messy and in disarray

Papa Johns is my favorite pizza chain place!! Lol I came  to this one not too long ago, and since we didn't order ahead we had to wait for the pizza. This wasn't such a bad thing though because it only took about 20 minutes (give or take) and they had a row of comfy red chairs in a row in front of the counter. The workers were very friendly, and one of them even made me laugh without knowing it. he claimed he was the"cheese wizard" to his co-worker, and I had to give everything I had not to burst out laughing!! Since I didn't think he meant for me to hear it haha but good place to come. Fast and friendly service!! Yummy pizza:)