There really should be two reviews, one at 2 stars and one at 4. The food is excellent at Posh, and the ambiance is quite lovely. As a vegetarian, however, I must complain about the lack of vegetarian options on the menu. I have been there for lunch, and the lunch specials seldom offer a vegetarian option. I went on Sunday, Jan 20, with a group of 13 people. Not one vegetarian option on the menu. I mentioned this to the waitress, and she came back with the offer of a mushroom risotto, which I accepted. However, one of our party also wanted the mushroom risotto, and the waitress said she could not have it because she wasn't a strict vegetarian. To deny a patron a dish already being prepared for another patron seems ludicrous. The risotto was delicious, but I believe that any decent restaurant should ALWAYS have a least one meatless, fishless option in each category: appetizer, salad, soup, entree.
As for the service: orders were taken and delivered well enough. BUT a wait person SHOULD NOT call the customers "sweetheart." We do not know each other, we are not friends, and we deserve to be treated as professionals. And when it came to the bill, it was a disaster. We were divided into groups. In my group we were five, and that was indicated to the waitress several times. when the bill came, two groups were incorrectly billed, repeatedly. A party of three was billed for four, and many items were billed twice on two different checks. After having our check redone twice, I gave up and paid for two items that were not for our party, but not until making sure that the other party was not paying for the same item as well.
For the kind of restaurant Posh wants to be and should be, they really need to improve the menu offerings a bit, but the service needs to be MUCH BETTER. They will lose clientele if they don't improve their service.
I want to love Posh I really do. Â First the good. Â The food is excellent. Â Their lunch menu is reasonably priced. Â Their curtains are the coolest (be sure to check them out). Â The building is beautiful. Â The cocktails are interesting. Â Now the bad. Â The service. Â I have been here several times and each time have encountered one or both of the following: a disinterested server & painfully slow food service. Â The service has kept me from recommending Posh to acquaintances. Â I also feel that the dinner menu is overpriced. Â Again I want to love Posh and I hope the service improves.
Review Source:I was amazed at the bad reviews of POSH.  We went in August, 2012, after s few months of 'shakedown'.  Everything was delightful, and we've dined all over the country.  Our waitress was young and cute, but a bit flighty.  The drinks were good and generous.  we shared the lobster mac and cheese - my God it was incredible!  even though we told the waitress we were sharing, she only brought one spoon.. Small stuff but not 5 star stuff.  She had the pork Osso Bucco - fabulous.  I had monk fish wrapped in bacon ( even after a heart attack....) also fabulous. Sides and veggies delightful.  Someone complained about small portion sizes - I don't come to place like this for huge and uneatable portions.  I come for well cooked and deeply flavorable food, and we had it here.  the desserts were also wonderful.  If I had any complaint it was that the 'feel' of the place wasn't  5  star... menus were old and wrinkled, servers were huddled and talking in plain sight.  But we'll go back for the great food.
Review Source:I don't think Scranton is known for it's food. Â However, I got really excited when some clients took us to this place. Â It was a converted Men's club that seemed very "posh" and had a good vibe. Â
The menu was interesting and the bar was stocked. Â I was on the clock so no booze. Â
There was a constant reminder that the service was bad. Â They were inattentive and didn't listen to our requests. Â I'm hoping it was the one waitress we had. Â
To top it off, we had some really small portions. Â I ordered the Salade Nicoise. Â I was excited to see all the right ingredients in there. Â Sometimes you go to a restaurant and it is missing key things like the potatoes or beans, etc. Â This had all the fixings. Â
When it came it was really small. Â It was a lunch portion but I was left really hungry. Â The taste was ok. Â I could have had my tuna a bit more rare. Â
Overall, it's one of the better restaurants we have eaten at in the area. Â But I wouldn't drive to Scranton just to eat there. Â
I am looking forward to eating at the place with the giant octopus on top of it.
We made an Open Table reservation at POSH because it was Fathers Day, and were seated immediately. Â We had asked for a quiet table, but were seated next to the servers' station. Â It took several minutes for someone to bring us water, and at least ten minutes for a waiter to visit us. Â (My brother said, "It's a good thing we all get along - and that this isn't a first date! ) Â We took the precaution of ordering our brunches with our beverages, while we had the waiter's attention. Â We were eventually served our beverages, but I had finished my coffee before the fruit and bread arrived. Â This was presented without a serving utensil for the cut up fresh fruit, and the breakfast breads tasted oily. Â About 45 minutes after we sat down our food arrived. Â The tomato compote on the fritatta was salty and felt heavy and gloppy, almost like tomato paste, and the fritatta itself was not well seasoned. Â The bacon and ham were good, however, as were the omelettes, and the orange juiced tasted like fresh squeezed. Â It felt like Posh has an image it would like to portray, as evidenced by the PR and prices, but it does not live up to it.
Review Source:I've had the opportunity to experience both regular dinner service and a private event at Posh and my three star rating reflects a very mixed experience. Â Additionally, I have attended over ten events at Posh's sister location, The Colonnade, where I can happily report that I have always been pleased. The atmosphere and the effort put forth is certainly something that Scranton has lacked in the years past. However, this effort truly falls short, missing the "mark" by far. I'll explain....
Firstly, let me quickly discuss the positive. The decor of Posh is classic, beautiful and a truly positive ode to Scranton. The food at Posh has indeed been consistently excellent and back of house staff clearly have excellent culinary skills and keen insight to serving food that is a favorite of all levels of culinary interest. That is why it is such a horrible shame that your culinarians are failed by the atrocious service and complete lack of front of house understanding of what real quality service means not to mention also lacks experienced event planners who are let loose to make a mess of what could be a five star dining and banquet experience.
Having attended a private event, I was completely taken aback at how poorly prepared the staff and POSH event planner was to handle such a small group. To start, the room wasn't even set for our guaranteed count, when brought to the attention of the event planner and staff, it took numerous pleas, to get anyone to actually rectify the situation, and without getting into more detail, the service was very average for the large number of staff who merely stood around the room, deep in thought throughout the event. I, as a mere guest of the event and not even the host, found myself inquiring with the event planner and staff on whether an additional table to could be set up quickly or at least chairs set so that guests could sit and to address what was clearly a seating issue, only to be met with well... blank stares. It seemed that the staff seemed lost or in need of direction, and clearly, they weren't getting it from the planner in charge, during my time spent there. Refills were never offered. Only select guests at each table were offered drinks, such as coffee, tea., etc. and the event coordinator seemed completely "put out" by our presence and clearly struggled to lead any decision making that was asked of her throughout the event for her staff.
My main concern with the overall experience was that we never once felt that we were welcome. We seemed to be a complete inconvenience to the property, as we rushed to clean up our things from the event room, post event, and told that we "must use a back door and back staircase", because "the restaurant was opening".
I can appreciate the logistical challenges of running a business in a historical building. However, this is YOUR problem, not your guests and will continue to be a challenge for all of your future groups. You must make some sort of plan to accommodate loading and unloading that does not require your guests to feel like they are second class citizens who are in your way and who are told by staff that they are not allowed to exit through the front entryway without an alternative plan as to where to actually exit!
I would expect that an average shower/birthday/banquet or other such party event require three hours. Having been at Posh for a mere two and a half hours, we were rushed and made to feel unwelcomed as we hurried to remove belongings from your event planners "sacred space", who instead of ever actually helping, opted to spend her time verbally rushing everyone to leave.
As a guest I can honestly say that I found myself feeling like I was part of an "assembly line" of events being coordinated that day and on Posh time, two and half hours for a private event, clearly set off the "you are no longer welcome and have outstayed your welcome" alarm.
There is a place in Scranton for a quality banquet event space and restaurant and I, more than anyone, am excited to see people step up and embrace this challenge, as the owners of Posh have done. I give them great credit for beautifying numerous historic spaces in the community and for giving Scranton a choice that is on par with the type of experience most metropolitan areas have been used to seeing for decades. Just don't take us Scrantonians as fools. Many of us have seen just as good, if not better, events many times and know the difference between good service and bad in addition to the ability to clearly observe a lack of experience when it comes to event execution and leadership.
You have a right to charge a premium because your food and ambiance is superb! However, people will remember the service far longer than the cocktail they drank or dinner they have eaten and it would be a right shame if such service as I experienced this weekend continues.
I'd been looking forward to visiting Posh for quite some time. To be fair, my rating does not reflect a 3-star experience, because it wasn't. Rather, it is the best way to express a whirlwind of glaring flaws, quirks and knock-outs.
The building, itself perhaps a century old, has not been open to the public until Posh made its debut in November '11. The proprietors have taken what was most likely a well-appointed but stuffy and traditional atmosphere and - like its sister business The Colonnade - transformed it into a relevant and modern space that is at once relaxed and formal. One enters into a large corridor flanked by the "Fashion Lounge" and "Oak Bar." After passing a grand staircase and reception alcove, one enters the spacious dining room which includes the "City Hall Bar."
On a recent Sunday evening, my companion and I were seated without reservations and presented with the Sunday-only "family style" dinner menu. Eventually a server approached us to take our drink orders. I was excited about the cocktail menu featuring the favorite cocktails of Scranton's former mayors. The server seemed taken aback when I requested the cocktail menu, which I found surprising as this should have arrived with the other menus.
I chose a Moscow Mule (the menu does not denote which mayor favored what drink) and my companion chose wine. Lime and ginger are two of my favorite flavors, but there were probably four limes worth of juice (and nine dollars worth of failure) in my medium sized glass. I couldn't taste the ginger beer. I chose to deal with it but not order a second.
The menu claims to be family-style. I'm not sure what it is, but it's not family-style. It is well established that family-style dining means each person eats the same items from shared bowls and/or platters - a micro-buffet, of sorts. Our server failed to explain that this would not be the case.
For $16.95 (we'd later learn that this was a per-person charge, which is appropriate for a buffet but not for family-style dining), we settled on two of the three proteins offered (tilapia and chicken) and were told that everything else was included. I expected, in family-style tradition, an array of small bowls and platters containing the various dishes on the menu and portioned appropriately for two people.
Meanwhile, two amazing things happened: hot, soft pretzel breadsticks with a spicy mustard dipper and the most perfect house salad arrived at our table. These two essentials are often taken for granted elsewhere and consequently end up being mediocre. The pretzel breadsticks were an unexpected surprise and even the mustard, which I normally avoid in general, had me coming back for more. As for the salad, it was nicely presented with an array of mixed greens, crumbled cheese (a mild feta, perhaps), walnuts and a wonderful herb vinaigrette. What really put this salad over the top was the fact that it was appropriately served at room temperature.
When our meals arrived, we received individual plates consisting of asparagus and mashed potatoes paired with chicken (my companion's with tilapia), and a bowl of penne with tomato sauce to share. This bowl of penne, for which no cheese was offered, was the sole family-style aspect of our experience.
This is where it became apparent that there is talent in the kitchen. Everything was cooked perfectly and served at the proper temperature. The asparagus was perfect. The chicken was perfect. The mascarpone mushroom sauce over it - perfect. Mashed potatoes - perfect. The tomato sauce left much to be desired (sauce, to me, should be saucy) but the bowl of pasta was such an afterthought that we barely touched it.
Dessert is presented on a tray with five or six selections. They were inadequately described verbally - I'd prefer to read. My limoncello cake would have been perfect had they remembered to add the limoncello. Perfect density and ratio of cake to cream. I enjoyed it regardless, but it was seriously lacking that zesty lemony bite. My companion's chocolate mousse was much more than that, with a layer of citrusy/marshmallow on top and a darker, denser layer on the bottom. Very good mousse, just wish it was described in depth.
At several points during the evening, it became apparent that the source of music for the dining room is Pandora - I know this because the same Home Depot ads were playing on my own Pandora stations during the same time period. When you're in a dining room with an abundance of custom Scranton-themed fabric that probably cost as much as a new car, hearing about $37 carpet installation really destroys the mood. Also ruining the mood was the stench of cigarette smoke on our server's hands - is this a diner?
The kitchen's mostly excellent execution was enough to keep my mouth shut regarding inadequate (not unpleasant - just not good) service and my cocktail. Atmosphere is unrivaled, save for the embarrassing radio commercials. I will definitely return, but not on a Sunday.
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