Qdoba Mexican Grill

I've never had any problems. The staff is friendly and efficient and my food has always been what I expect.

This location is a few doors away from my office.  I only eat there every few months as I enjoy the Mexican Gumbo.  Today I went in to use the complimentary entree that I knew I had earned via the rewards program.  Before I went I verified that fact on-line.  While on the site I completed my "profile" and earned 100 points towards my next reward.  

When I went to the location to redeem the reward, I was told that there was not one to redeem.  I explained that I had just verified this on the site then left to print the page from the site and returned immediately.  

There is a setting that "banks" your rewards that was turned on.  Not sure why or how as I have redeemed many rewards over the past 8 years I have had the loyalty card with no issues.

The cashier pointed out that setting and explained that I would have to change it on line.  She did not offer any options, nor did she give me the bowl that was going to be thrown away, only stood there staring at me.

At this point my fast easy lunch was becoming too hard.  I ordered a Jimmy Johns that got here so quickly that I am eating it already.  It wasn't free - but it was easy.

My loyalty card in in the shredder.

I love this qdoba...usually get the veggie burrito with fajitas, guac, pico and medium salsa. Between qdoba and chipotle, I prefer qdoba hands down...it is just so much tastier and I know how much people love the queso!

Also, I really like the option of a wheat tortilla now. Chipotle's tortillas are always half white, half wheat, so if 100% wheat matters to anyone, then Qdoba is the way to go. Just make sure to tell them you want wheat.