The Rock Wood Fired Pizza

We ordered two BLTs and the bacon was burnt black! I showed it to the waitress and is so nice and says that she will bring us more bacon.The new bacon is just as black. I said this isn't any better.She says sorry and walks away. No compensation on the bill either. Don't order a bucket there either. Tastes like a big glass of OJ and no booze!

This review is ONLY for the Lakeland Hills location.

While I am a fan of The Rock's food, today we had what I felt was less than great service. We ordered the hummus plate and the Meaty, Beaty, Big, Bouncy pizza. The food was delicious, of course (although there was hardly any Pita Bread for the nearly $10 hummus plate). But our waitress... well, she left something to be desired.

She brought us our food and checked on us. She was fine up until the end, when she brought us our check and told us she would take care of the bill. And that was pretty much it. I heard the table behind us get offered dessert. Nope, not us. We had leftover pizza, but apparently you have to wave down another waitress and ask for a box. I guess that's how it works. But also, when asking said waitress for a box, she feels the need to check to see that we've signed for our bill? Nice move.

I think this restaurant is great, but the customer service needs a whole bunch of work, especially when the pizza costs so much. Lakeland is a bit pretentious, but really... you're a pizza joint. Get over yourself.

When my husband and I can not seem to agree on or decide what we want for a meal, this is our go-to because it can fill all requests.  We normally split a salad or appetizer (cheesey bready or wings) and a pizza.  We have had most of the specialty pizzas and have not found any combinations we do not like.  Their pasta dishes are wonderful as well and our son loves their spaghetti.  The beers are refreshing and while I prefer the Wild Thing, my husband enjoys the IPAs.  The buckets are delicious and we have not yet sampled a lava lamp beverage, but that is definitely next on our to do list.  They have a rewards program that is pretty decent and allows us to take advantage of happy hour specials in the dining area when we have our son with us.  That is definitely a plus.

The service has always been friendly and attentive and one of my big things is the service continues even after the check has been delivered and paid.  This is a great family friendly place!