We ordered two BLTs and the bacon was burnt black! I showed it to the waitress and is so nice and says that she will bring us more bacon.The new bacon is just as black. I said this isn't any better.She says sorry and walks away. No compensation on the bill either. Don't order a bucket there either. Tastes like a big glass of OJ and no booze!
Review Source:This review is ONLY for the Lakeland Hills location.
While I am a fan of The Rock's food, today we had what I felt was less than great service. We ordered the hummus plate and the Meaty, Beaty, Big, Bouncy pizza. The food was delicious, of course (although there was hardly any Pita Bread for the nearly $10 hummus plate). But our waitress... well, she left something to be desired.
She brought us our food and checked on us. She was fine up until the end, when she brought us our check and told us she would take care of the bill. And that was pretty much it. I heard the table behind us get offered dessert. Nope, not us. We had leftover pizza, but apparently you have to wave down another waitress and ask for a box. I guess that's how it works. But also, when asking said waitress for a box, she feels the need to check to see that we've signed for our bill? Nice move.
I think this restaurant is great, but the customer service needs a whole bunch of work, especially when the pizza costs so much. Lakeland is a bit pretentious, but really... you're a pizza joint. Get over yourself.
When my husband and I can not seem to agree on or decide what we want for a meal, this is our go-to because it can fill all requests. Â We normally split a salad or appetizer (cheesey bready or wings) and a pizza. Â We have had most of the specialty pizzas and have not found any combinations we do not like. Â Their pasta dishes are wonderful as well and our son loves their spaghetti. Â The beers are refreshing and while I prefer the Wild Thing, my husband enjoys the IPAs. Â The buckets are delicious and we have not yet sampled a lava lamp beverage, but that is definitely next on our to do list. Â They have a rewards program that is pretty decent and allows us to take advantage of happy hour specials in the dining area when we have our son with us. Â That is definitely a plus.
The service has always been friendly and attentive and one of my big things is the service continues even after the check has been delivered and paid. Â This is a great family friendly place!
Love the pizzas and the wings! Ambiance is pretty great for the younger crowd, not the best for families. Â but the waitresses are usually really nice and available. Appreciate that so much! White Christmas pizza rocks! The manager is super nice and really wants his customer to leave happy it seems.
Review Source:The wife and I stopped by here because its around the corner from where we bought our house. We got the "hurt me so good" burger and they were delicious. I went to wash my hands and the bathrooms were clean and they smelled good...big plus.
We told them that we were first-time visitors and they gave us a basket of mozzarella bread on the house. Those were delicious as well.
Our server, Alex (at the Lake Tapps) restaurant was on point. She was took care of us and was very attentive.
This is my first 5 star rating...and they deserved it.
Great Pizza! Â I'm a total fan of having choices on how my pie is made, they offer a whole host of choices, both with Red and White sauces as the base. Â All of the pies are named after legendary rock songs. Â
I'm a big fan of the Meaty Beaty Big and Bouncy, the Yellow Brick Road and the Crazy Train!
It is loud in here, and expect to have a good time!
I'll keep it short since I've been here off and on over the years and had varying levels of service. Often the service is lacking (servers disappear) or the waitresses try too hard to be "hip" and your buddy. I sincerely wish they could have consistent service standards so I could decide whether I hated or loved the place. Â The food is usually pretty consistent and solid. I think their pizza (try The Walking Blues or Wild Child) is one of the best in the area, and their price reflects that. The Lake Tapps location is often crawling with the suburban displaced Bellevue rejects with the snob attitude and new Beamer to go with it (think the Griswald's neighbors in Christmas Vacation). But they're passive aggressive at heart so a quick stare down or a comment on how discourteous they are usually breaks them. So, anticipate that. Plus, the venue is friggin' tiny. I've been stuck at a booth with a table no larger than 2 feet across. I've been to Manhattan and seen bigger trays under Lexington.
In whole, I've never had a bad experience concerning the pizza and regard it as one of my favorites. And the establishment is clean. Cramped and small, but clean. But, like others have noted, the Lake Tapps venue tries too hard to be trendy. And coupled with hit or miss service and YUPPIE larva....and a genuine struggle to have dinner for two and keep it under $40, I have to settle on a simple "Aight" rating.
My wife and I go to the Rock in Lakeland for happy hour all the time. Excellent wood fired thin crust pizza, with great pizza sauce and cheese, very social bartenders and servers, and some of the best brewed beers. Their garlic bread is our fav. Also try their beer battered fries, some of the best fries ever! Fun atmosphere as well.
Review Source:We hadn't been here in quite awhile and we were heading home from Puyallup when we decided to stop in. We were served and as usual, they got our order incorrect and we had to send it back, but then it was made right. What we were impressed with was the manager Les and our "favorite" waitress, blew us off basically. She wasn't out server, but she didn't even say hello. We spoke with Les about what a great asset to the business she was, but said something that she may not have liked and that was that we didn't want to come in and always get the same thing and when we went to a different Rock and another waitress we never met or saw before knew our order, it was a little creepy (Come to find out it was our "favorite" waitresses BFF) I guess privacy is out the window. We weren't complaining, just saying how weirded out we were and I can only surmise that our "favorite" waitress was offeded. We also were impresses with Les as he made sure that our second time ordering yielded correct results and that they would finally order a hoodie for me. Our waitress for the evening "Stephanie" was awesome as are 99% of the Rock waitresses, but we shudder to think we have to bring them down to 3 stars for the following reasons...
1) learn how to listen to what the customer wants and make it that way, they are paying for what they want, not your interpretation of what they want. When I say, 3 cups sauce and 1/4 kids cup cheece, thats what I want, not 1 cup sauce and 1 cup cheese. If you make it wrong and you are going to charge me $12.99 for the pizza, I am DEFINITELY going to have you make it right.
2) I have been asking each and every Rock from Federal Way to Renton to Tacoma to Lake Tapps to Covington about a hoodie since February 2012. I was told by Les, the manager at the Lake Tapps Location that the hoodies were right up the street from his location within driving distance and no one had ever relayed to him that I was seeking one. Hummm...
3) Don't assume you know what your customer wants, it puts them on the spot, takes away their anominity and makes them uncomfortable. Let them say, "I'll have the usual", but never, ever assume.
Other than that, the ambiance is awesome as usual, the staff is stellar and when they make the pizza right, its a great place to relax and have a nice conversation over great food.
Going to The Rock use to be a treat when it was only in Tacoma, but there is a few more around the area now. My favorite is the Founders Pie, Mozz Bread, and the cookie dessert. Im not a big fan of the buckets, I recently tried a beer here, but dont remember which one....I liked it tho. Happy Hour is pretty good here tho, as far as food goes.
Review Source:I have been coming here since they opened. I think at least 8 maybe 9 years..?? Anyway, I think their service and their food and drinks from the bartender have gotten better over the years. Usually restaurants I've gone to somewhat experience a reduction in service and food quality yet, with The Rock I have noticed the exact opposite. They have gotten better with time. I would recommend The Rock to anyonethe who loves pizza, a good beverage and some good old fashioned fun.
Review Source:I had lunch at The Rock yesterday with my 3 year old nephew. Â The server was very accomodating to the two of us. Â I ordered the chicken caesar wrap and it was delicious. Â This is a good stop for lunch and the happy hour is always priced well. Â They have one of the best bartendars in the state!
Review Source:Set up:
The Rock Auburn, Washington. We came across this Rock Wood Fire Pizza when we were coming home from visiting friends in the area.
Pro's:
-Ambiance
-Great and friendly servers
-Awesome pizza
-Served perfect (the way we order) and Hot
-Music, just the right volume
-Restaurant clean
-Bathrooms clean
-Servers attentive
-Price always consistent (16" pizza, soda and water $20.07)
-Ambiance cool
Con's:
-Can get a little loud on busier nights
-Smaller location
-No real place to smoke away from the front door
-Not able to keep shirts and jackets in stock for customers as employees get to buy them first.
Summary:
This is by far our favorite location. Katie and Denise are great waitresses and a lot of fun. We love the hot fresh pizza and the great flavor. We visit this location about once a week now.
The ambiance isn't anything like the Renton location, but it is fun like the other Rock Pizza's are. I would highly recommend this location before any others.
Try the drinks here. Â They also have Lava Lamps. Â
1. Lemondrop sampler is pretty stong.
2. Go during happy hour - try the buckets, the regular rum one is heart burn in a bucket but they also have long island and margarita buckets
3. Mozz bread and Buffalo wings are good
Edit on the TV situation, last time I went in, all of the TVs I saw were flat screen, I'm not sure if that same old clunkly TV is in the other corner but next time I will check.
The servers are friendly and it's a fun place to check out. Â Oh BTW, their pizza is probably closer to a NY style pizza than anything else.
Douche. Factory.
The only upside to this place is that, surprisingly, they didnt have an official dress code requiring me to wear the same bedazzled jeans and a tight t-shirt (covered in skulls with wings) that every other doucher there was rocking.
Oh, and the food is overpriced & under-flavored. The beer is disappointingly generic, and the menu is about as easy to read as a drunk Stevie Wonder's signature.
I can walk to this place from my house and it's nice to have a reliably good pizza joint in one's neighborhood. Â In fact, when I first moved out here and was house hunting, I stopped here for lunch (it was actually on New Year's Day), and left pretty much sold on moving to Lakeland, because hey, when it's Wednesday night, and there's nothing good to eat at home, you *need* a good local pizza place to eat at, right?? Â
The pizza crust is nice and crispy, with a pleasant amount of chewiness, and of course it's wood fired so it gets that nice char you need on a pizza crust. Â They have a good selection of toppings. Â Their lunch buffet is a great deal. Â They've got rock music blaring, and lots of TV sets, so on that Wednesday-night-can't-deal-with-cooking occasion, it's a good place to just veg a while and not feel the need to make clever conversation with whoever is with you.
I think their pizza sauce could use a little more oomph, but really, it's better than delivery for sure.
If you want a place with a great atmosphere in the Lakeland Hills, Bonney Lake, or Auburn area, The Rock is excellent. Â Awesome authentic gourmet pizza, an alive, high energy atmosphere that is difficult to explain until you come in there. Â The staff is always awesome and they have the best ranch in the world:)
Review Source:I would give this place more stars if the staff was a bit nicer.
When you walk in to the place it lives up to it's name. Classic Rock music and Metal paraphernalia is everywhere, and the music they play in the place. Also they name their pizza's after rock/Metal songs, and I think they do the same for everything else.
I usually get a cherry coke (Hate coke and soda but here it's amazing). They add a gracious amount of Cherry Syrup to a HUGE cup of Coke and give you some maraschino cherries on top. Delicious~
Their Garlic Mozz Bread is probably the best damn thing I've ever ate. It's their pizza dough with mozzarella cheese and a few other kinds with garlic olive oil on top baked just like their pizzas. If I could I would order 3 things of that and forget everything else. Seriously best thing I've ever eaten.
Their pizzas are great. I love the wood fired flavoring and texture of the crust. Every time myself and friends go there we get 'The Classic Rock' which is pepperoni. They have the best marinara. It's obviously made with fresh tomatoes and the perfect amount of seasonings. I can't stand marinara on my pizza but here, oh hell yes on this stuff. It always comes out baked to decedent perfection. And it is reheated well for those who can't finish what they eat.
From my understanding (being under 21) The bar is effing awesome. Large amounts of Beers and  CRAZY original mixed drinks. I'm sure they have a good selection of hard alcohol too. It's just a 'let's-get-sh*t-faced' type of bar which is always busy and sounds like a blast from the dining room side.
And if you bring children they give them pizza dough to play with that will get baked so the kids can eat their creations.
Great pizza and spirits (by assumption and friend word of mouth), Service could be a have a bit more hospitality though.
Excellent, but in my estimation, over priced wood fired pizza.
But the lunch special is where its at, baby. Throngs of crust lovers arrive at 11:30 for the pizza/pasta/salad lunch.
The decor is chain-like schlock. Torn between rustic and metal some what akin to The Ram. Its comfortable is not a little false and sterile. A good choice given this chancy area.
We LOVE The Rock's pizza! Â It's a little pricier than we can afford every weekend, but we still try to go once a month because it's addictive! Â The only negatives are #1: when the bottom of the pizza has too much burnt cornmeal -- please brush it off before delivering it to customers, or clean it out of the oven more often; and #2: the menu is pretty busy and hard to read in the low lighting, so we have to bring our reading glasses or have the kids read it to us (how humiliating!); and #3: Â the women's restroom is very dark (black toilets and stalls and not much lighting)! Â We call ahead for take-out sometimes too, and it's always been good. Â Service has always been friendly and observant when we needed drink refills and the music is fabulous!!
Review Source:I wish this chain extending into southern California as I now live here. They have a gigantic pizza menu with a lot of variety. Every pizza I have had from here has been delicious! I took my guy here with a couple friends and he loved it too. We had him get the bucket drink which is another fun part of this place. It is different which makes this place unique. Kinda pricey but great place to go out with friends!
If you haven't gone here yet you need to go at least once!
From the standpoint of pizza, I think The Rock's pizza is 'good' but not 'great'. Â It's thin-crust, but often comes out just too soggy for my taste. Â I like the wood fired style, but need a crisper crust than I get here. Â
Surprisingly, I really like their burgers and other non-pizza items! Â They do some good beer battered fries too. Â
The bar at this location does a pretty good job. Â Special recognition that one time, when I left my wallet at home, they had no problem with me going home to get it and then coming back to pay.
This is a chain store that offers interesting wood-fired pizzas with unique names. Â I like their award winning "Founder's Pie", which has lovely little blobs of ricotta cheese tucked under pepperoni slices. Â We've had 6 or 7 different pizzas here though, all yummy.
They also have a great drink called the "bucket" which is a foo-foo fruity drink served in a plastic trash can. Â Fun.
Salad is standard...menu has so many choices that it can be overwhelming. Â Very crowded on weekends.
Last things first: The pizza is respectably serviceable.
The salad we had, with pear and blue cheese, was prepared with the most innocuously flavorless light-colored foodservice-grade salad greens, and a gummy, on-the-side dressing. I usually go for more intensely flavored greens unless I'm making a Caesar-salad variation, so this wasn't really that exciting for me.
The "rockin' shrooms", supposedly marinated in something "red", were relatively dry and undersalted, whereas the caramelized onions in the pan were slightly oversalted, leaving the mushrooms mostly flavorless unless you had them with a mouthful of onions. They were served topped with something resembling crushed saltine crackers mixed with butter. It's a simple dish, and could have been great with a slightly different balance, but was just ok.
We were left wishing for a simple oven-roasted vegetable dish of some sort from that beautiful brick oven. Unfortunately, nothing like that was on the menu, so we went with the salad and "shrooms".
We had a couple of small pizzas, one a fairly decent white pizza with ricotta, and another old-school American pizzeria red-sauce variation topped with green peppers and sliced mushrooms. The crust is a bit thicker than most Italian variations, a bit thinner than most American variations, and has a fairly soft, floppy style.
Service: Textbook chain-style "how is everything tasting?" (I hate that phrase) with interruptions every three minutes asking if you want anything else or if everything was fine or if you need another half gallon of water in your over-sized glass. I know some people dig this kind of over-attentiveness, but it almost made me long for the disaffected thinly veiled contempt that Capitol Hill waiters are known for.
Decor: Pietro's meets Sea Galley, accessorized with self-conscious heavy metal and classic rock graphics and slightly loud background music. If I were still a kid and it was still the early 1980s, I'd probably love this place, especially if they added pinball games and Galaga.
It's a chain built for the suburbs. Nothing wrong with that, but I can't see myself making a special trip to come here. I'd probably come here from time to time if I lived nearby, especially with rugrats.
Like all Rock's this is located in a strip mall with ample parking and provides both indoor and outdoor seating (weather permitting).
This location has interesting nooks and crannies where booths and tables are tucked away.
Brown Sugar Garlic Bread is great... some of the pizza combinations may be a bit strange at first... but the staff handles requests with ease!
It is loud and the bar is very popular / crowded / loud with tall stools and few booths.
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