While I am not a fan of chain resturants, some are not so bad.
This happens to be one of them. Have been here many times to pick up food after working late and not wanting to cook, or just not wanting to eat at home one night.
The staff is very friendly, helpful, and the food is pretty good.
I have done the pickup and go many times and I've never had a problem waiting, I wait less then 5 minutes each time. In my opinion much better then having it waiting for me.
Again, chain but not to bad ever once in a while when you just don't want to do it yourself.