Sals Italian Restaraunt

It was a Monday and the Mexican restaurant on the other side of the lake was closed so we had no choice but to try Sal's for the first time.  The atmosphere was very welcoming but that has nothing to do with this somewhat new establishment since it was this way prior to them opening up.  The service was quick.  The problem started when we received our bread with a long hair in it.  I asked to speak to the manager but the waitress said the manager was not in and I told her about the hair and she said she was "sorry but these things happen sometimes, I mean people have hair fall onto their clothes and then into the food".... I was speechless and said "these things happen"????  She only offered an apology and I said I wanted something off my meal and she said she would "phone call" the owner.  She came back and said she would only take 10% off the bill since the hair was not in our meal but only the bread!  BTW, the meal was not that great, the red sauce tasted like it came directly out of a can.  Anyway, I said this was our first time here and she came back with a complimentary dessert.  I told her that we did not want dessert so she took it back and I told her I wanted more than 10% off but she would not budge.  Pretty disgusted with this place and we will not return and oh btw, the business card was handed to me  says "Sals Italian REASTAURANT ... they can't even take pride in their business cards to have the word restaurant spelled incorrectly!

Solid Italian place.  For the area it's quite good.  I wad happy with the Chicken Marsala and the Picatta was also good.  I really liked the eggplant fries.  Canolli was on the menu which is always a good thing but the shell was clearly bought. Not bad but I've had a lot better.

The food at Sal's was good, but the service was less than stellar. While we were seated immediately, there was at least a 10 minute wait for a waiter to even come and take our drink orders. And worse, we were able to overhear two waiters debating on who would take our table! Unbelievable! Once our waitress finally came...she was very friendly and good.

Our food was delivered promptly and was very good.

The evening went downhill when we could overhear (once again) the staff talking business. Someone was talking about how she had come up short by $47 for the night. Evidently someone had skipped out in their tab. Then a gentleman came in for a take out order...but the guy who took his order never gave it to the chef. So the guy left without his meal.

The poor customer service will keep me from visiting Sal's again.