Steak N Shake

I went to eat here for brunch and asked for the kids' version of chocolate chip pancakes.  When the waitress came back, she said she had accidentally put the order in as the adult size pancakes.  She told me she charged me the kids' version price, which was fine and the food was good.  The downside to my visit was that I never saw my waitress after my food was delivered.  No asking if I was okay or if I wanted a refill on my Diet Coke.  I don't think being ignored is part of customer service.