This place is technically a Kentucky Fried Taco Bell (aka KFT to me). Â I've been to a couple other KFT's and had rather lackluster experiences at those as well. I don't hit up the KFT's with lofty expectations so it is that much more annoying when the experience is so sub-par.
The service when I ordered was fine, but then it took forever to get my food. I realized after sitting down that there were other folks waiting for food that were already seated when I came in the door. At a fast food restaurant waiting ten minutes for food is unacceptable and I think most of the patrons that day waited at least that long. It did seem rather busy for 2pm on a Wednesday, but how long does it really take to make a couple of tacos or put some chicken in a bucket? Most of the tables needed wiping down as well. Normally I might write it off as them being short staffed, but  I saw at least 4 people behind the counter.