Taco Mac

My boneless wings were cold.  The beer selection is great though!

The new location has tons of TVs and is nice, new, and clean.  It is kid friendly.  

I have always loved Taco Mac's wings.  Their queso is also awesome.  

The staff is usually friendly with quick service.  The reason for only 3 stars is the consistency of the food especially since the move.  I am not sure what is going on at this location, but there is a ton of variation each time I go in the wing's crispiness and the amount of sauce used.  I know you guys have set standards cause I usually get the same experience in wings at every Taco Mac I go to.  Hope you guys sort it out so I can start going back.

I posted this review on Tripadvisor.  I kept giving this location a chance, but I give up now until I hear of major changes in how it is run:

Let me start off by saying I have been a Taco Mac patron since 1991. I love their wings when done properly.

This Taco Mac is real close to my house. It recently relocated from a smaller location nearby. Ever since the move this place has gone down hill. I am not speaking from a small number of experiences. I have been at least 20 times since the move, but now I give up. The food has gotten inconsistent, and the service has gotten consistently bad. I had to complain about the service on my last three trips, and I never complain. On my last visit I walked out with my family because nobody bothered to come to our table after nearly 10 minutes. I sent an email to their GM, Nick. To his credit, he called me right away and left me a voicemail. Unfortunately, being that it was my third really bad experience in a row, I did not feel compelled to give Nick a chance to fix things.

I was at my neighborhood pool last weekend and asked some neighbors what they had experienced. All three complained about the service and the inconsistent food. One neighbor said she had complained multiple times as well. We all have young families so we would love for this location to be good. However, with little kids we simply can't afford to sit and wait for service or our food for over 45+ minutes.

I'm sure Nick is a good guy, and I hate for anyone to lose their job, but he is not doing a good job. Maybe Nick would be more successful at a smaller location. I promise, it isn't just me who thinks this.

Please Taco Mac, me and my neighbors want this location to get fixed, but I can't go back until you promise me you have changed how this place is managed.

Why can't this place get their service right?    I have eaten here many times and have seen the service increasingly deteriorate.  For today's meal, we were constantly managing the waitress.    The drinks had to be asked for twice, the wing order was wrong, the queso was cold and hard.    The food has always been just average.   But when you add poor service, it makes it a miserable experience.