The Tap Room

The short: customer service 0/5, food 1.5/5, beer 4/5. For me, it's not worth the 30 minute ride to return. The food is fairly bad, we came with a group of 25 people and they refused to split the bill. As a result I paid $50 for no drinks, and only about $25 worth of food on top of the $60 we paid already at the bar for drinks. For how many people and many first time customers they turned off by refusing to work with us this shows this establishment is not concerned with customer service. The staff was ridiculous not allowing a friend to bring a bottle of wine in that was a GIFT and the only reason we we there. Even the manager wouldn't help. A glass of wine was $10 and a BUD LIGHT was $6. Even after our party relented and paid they way they demanded, causing many people to over pay for what they actually ate/ordered they rudely flashed the lights on and off and ripped the tables apart and started cleaning the tables before we were done. Will never return.

Great selection of craft beer with 11 rotating taps. Kevin, the beer manager, is a very nice guy and is strongly committed to the craft beer scene. He is constantly hosting beer-related events at the tap room and sends out a great newsletter.

Another personal favorite feature: the lounge-like area adjacent to the bar that contains 3 or 4 soft and comfy couches. It's usually hard to get a seat over there, but when you can, there's nothing better than sipping your oak-aged yeti imperial stout while sitting in a lush, poofy seat.

Love/Hate relationship with this place.

Kevin does an AMAZING job of rotating the taps in and out week by week. He gets some of the rarest beers ever at decent prices.

However, the staff always appear to be too busy and stressed out to give personalized service. Occasionally there is some attitude, but that is only because they are so burnt out by the traffic of the bar. Kevin needs an extra man behind the bar on Fri/Sat nights. Also there is a nice patio area for the summer, but during the winter while indoors it gets crowded quickly.

Surprisingly, on an off night can be women to mack on too. It's rare but when it happens, it happens.

Also the bad classic rock band needs to go (weekends only.) Whoever manages the sound levels does a piss poor job as they are always too loud for the bar area. The only way to salvage a conversation when they play is by moving to the business center outside the bar.