Dined 11/26/11
I can't disagree with Marissa, because in the recent past (less than 6months), I have had to wait 15 minutes or more for food after placing my order.
I must say though that last night was a lot better, my wait time after placing my order was less than 10 minutes. May be, just may be this Wendy's location is finally catching on that customers want service, but then again, may be it was the shear fact that there was only one (1) teenage employee working tonight and the other three were adults over the age of 25.
I just to love Wendy's growing up as a kid. Back then I was impressed that Wendy's never used preformed patties nor frozen meat, and they used to hand press each lovely square burger. The days of Dave telling you to get a lot of napkins because the burgers were "Hot n Juicy" and you were going to need the napkins.
So Wendy's has tried to resurrect the "Hot n Juicy" image, and I must say that they got close with their revamping the menu and creating the "Hot n Juicy" burger for Dave.
Something I am still not square with, and probably never will be, is the changing of their fries from those yummy thick golden fries to a version of Boardwalk fries that are never crisp. A good fry is crispy on the outside and creamy on the inside, add just a touch of salt, and there you have perfection.
Wendy's has a super program with a local children's hospital where they sell Frosty shaped key-tags for $1, and then for the whole rest of the year, every time you make a purchase you get a free Kid's frosty. That's awesome!!!
Wendy's, here is a challenge for you. I will give you 3 stars if you can get your wait time down to 5 minutes. Remember this is supposed to be "Fast Food", so you shouldn't have to die of starvation while waiting on your order.
Don't bother ever going here.
This is literally the worst fast food place I've ever been to. The chicken nuggets taste like they've been fried multiple times and have never been fresh when I got them.
At the drive thru, I've sat for 10 minutes at the speaker waiting for them to take my order, only to be told they were out of baked potatoes (the only thing I had stopped for.)
Another time, they didn't secure the soda lid properly, and as soon as I grabbed it, it spilled all over my car.
The last time I went, I ordered a chocolate frosty, the cashier said "okay" so I paid for it, then I was told they were out of chocolate frosties...how can you charge someone for something you dont have? The staff was unapologetic and could not care less about their mistake.
You may be wondering why I went so many times after having consistently horrible service and inedible food. It's only because it's the only drive thru on my way home from work. I am done though. After 5 absolutely awful experiences, I would rather drive miles out of my way than ever spend another penny at this poor excuse for a Wendy's. I honestly have no idea how this place stays in business.