I'm giving this two stars because I do like the atmosphere of the lounge. They have a great selection of flavors to choose from and it's a nice place to hangout if you're with a group of friends. The downside is the customer service, particularly Brian's. I was very dissatisfied because he was  rude and disrespectful. I don't ever want to go back if he's working.
Review Source:Wicked is the premier hookah spot. Â The staff are knowledgable, friendly, and on it. The have the best brands of tobacco around. They know how to prepare a bowl, place the coals and tend to them all the time. Don't waste your time elsewhere. Atmosphere is just as a hookah lounge should be. Love this place.
Review Source:I'm a big hookah smoker. Everyday actually. So when I'm traveling to the bay from SoCal I always went to wicked in concord. As i expected this new location was as good and maybe even better. I love wicked. One of the only lounges I have been to that is clean, has great service, packs a great long lasting bowl, is fairly priced and keeps the coals fresh. I love this place. Note to the owner: open one down in SoCal lol
Review Source: