I havn't been to this Applebee's in about 3 years. Â In general, I'm just not a big fan of their food.
But, I was given a gift card and decided to give it another try.
Well, I ordered the 9oz sirloin, medium rare, with mashed potatos and steamed vegetables. Â I also added garlic mushrooms. Â Notice the word plural of mushroom.
The steak was cooked accurately. Â So that was a positive. Â But it was VERY heavily salted. Â I have never been served mashed potatos in the small quantity as I was served here. Â The steamed vegies look like they had been steamed twice. Â Maybe once yesterday and once today. The mushrooms were actually 1 mushroom cut very finely. Â It was $1.49 for one mushroom. Â Hmmm...
Not the best results. Â Their kitchen really needs some help.
The service however was great, my server had my tea refilled before I thought of it.
Now what do I do with the rest of my gift card. Â If I go back I will not reorder what I had this time.
Service was good, but that was it! Â From the beginning- when we entered and gave our names, I specified that I wanted only a booth. Â Nope, we got a table. Â A table directly in front of the air conditioning vents. Â Wait... air conditioner? Â Isn't it February? Â As in WINTER? Â Yep, air conditioner. Â I complained about it and I watched one manager turn the thermostat up a couple of notches. Â About 10 minutes later, I watched another manager turn it back down. Â Note to all servers: Â just because you are running around, in and out of a hot kitchen and are getting hot, does not mean that the seated patrons are hot also. Â In fact, we are probably just about the right temperature if you are warm. Â We're not running around, although we appreciate your ambition. Â
I used the ladies room in hopes of making our food arrive (didn't work) and just about threw up. Â The first stall had poo on the toilet seat (see picture). Â Totally ick. Â
Finally, the food arrived. Â My husband's ribs were super tough and my steak was just awful. Â I like a very rare steak and I've never had a rare steak so tough! Â It was a challange to saw through it with even the steak knife. Â Positive note: the manager (the temperature concious one) comped my steak. Â My son's onion rings were absolutely nasty, but I'm not sure how you can mess up a fried, breaded thing other than frying them for too long.
Finally, why do restaurants have to put adults next to people with small children? Â My kids are big and yes, at one time, they were small. I understand kids are kids and can be a bit unpredictable, however they aren't mine and I don't want to sit next to them. Â Another note to servers everywhere: Â can you make a kid-free zone? Â Bawling babies, toddlers throwing tantrums and 5 year old refusing to eat... all things I don't deal with anymore and don't like to be subjected to while having wonderful conversations with my grown children and husband.
I've always liked Applebee's, but I won't be going to this particular one again.
Disclosure, I happen to LIKE Applebee's quite a lot, its like starbucks, not rock-stars in food particularly, but a genuine solid performance in every store across the country.
This particular store is much like the others, nice clean and comfortable, food was as expected, we had the new "double glaced" ribs which were predictable tasty and sticky, all good, except for the staff training apparently, Â we had a server who really did not seem like he wanted to work as a waiter at all. Â When i asked for more napkins he brought a couple of cocktail napkins which is pretty useless to fight BBQ rib messes.. I got up and fetched some real napkins myself, much to my surprise my check was deposited with promptly on the table by the time I was done with the napkins, I did not see the guy again until I asked the manager if I could please pay the bill and then order a desert.
I gotta say, the manager seems like a great guy, Â he took one look at the table as dealt with a pile of plates and other stuff, delivered a desert in record time and was very proactive - I would DEFINITELY visit this store again. Â Though I will probably ask for a different waiter next time.