This Applebee's is ran by high school kids, have been here once inside to dine & been through the take out & both times have sucked!!! My order at the carry out was messed up beyond repair they forgot to give me my chips for my chips & cheese dip, they didn't give me my chicken basket either (the entire entree) & when i got home & saw their mistake I was livid & called the manager immediately. It's a good thing that I'm a small eater so I was able to share my daughters meal. The manager wanted me to drive all the way back but I was just so mad by then. He said he would send a coupon in mail for my free meal next time & 4 weeks later I still am waiting for that coupon. Will never go here again EVER & that manager is a bold face liar.
Review Source:My husband and I went there before a movie. We arrived in plenty of time, and it wasn't completely packed like it usually is on a Saturday night, so we figured we would have plenty of time before the movie. We asked for a table, and the person seating us took us to a booth, so when I saw a  vacant table right next to the booth I asked if we could have it, which totally threw her for a loop. So, once she processed this information, she seated us at the table with menus.
 We looked at the menu, and the server came by shortly after. We ordered 2 margaritas and an appetizer sampler trio. Server said okay, he would put in the order and be right back with the drinks. We saw him waiting on a table of four people, talking, and enjoying himself, which is no biggie, but then 10 minutes passed, two new couples were seated around us, another 5 minutes passed, the others that came in received their drinks from their servers, but our server was nowhere to be found. Finally after almost 25 minutes, we found him and asked where our drinks were, to which he replied, "We have someone tending bar that doesn't normally do it and he's slow, let me check". Kinda thinking at this point, well, the other people got theirs...so then he brought the drinks, and took our order for the entree. We both ordered the Black and Bleu Burgers. He came with the appetizer, and we enjoyed that while we waited for our main course, and ordered 2 sodas. Our food was delivered another 25 minutes later by another server, who was also nice enough to get us some sodas and mustard. All the while, my husband and I were wondering if our server left for the night. All of a sudden, here comes our server asking if everything was okay, and apologizing for not bringing the sodas. He told us before he left to get those sodas that he, himself would get them so there wouldn't be a wait! We just looked at him and said everything's fine, so he would go away, because at this point, he was just getting annoying with his excuses for the delays. He overstayed his visit to our table. Finally he went away, and we finished our meal. Granted, the food was very good, Applebee's doesn't disappoint me, so that was a plus, but the service was just terrible. When it came time to pay up, he graciously took off the cost of the sodas for making us wait, but after the whole ordeal, it didn't seem like enough. We were there for over an hour and 15 minutes. I don't believe in not tipping, but this guy shouldn't have had a dime. I gave him $5.00 for a $41.00 bill and regretted not looking for the busboy that did most of the work for us, to tip him instead.
all i can say is way better than the one in Bayshore Mall when it comes to costumer service..the food are just ok, my husband told me that the chicken that i ordered are just like those chicken nuggets in the box that i can buy in the grocery...well, at least the service is not as disgusting as the one in bayshore mall..No more Applebees for us..
Review Source:I have to start by saying that I am not a huge Applebee's fan due to poor service and food quality through the years but after seeing a movie in the Falls, I decided to give it a try again - at a new location.
The place was really crowded and I love the decor. Â They had wall dedicated to the sports teams for Menomonee Falls - pretty cool. Â Upon walking in, I noticed the restaurant was very clean too.
Our waitress seemed very nice. Â I had the steak and it came a big rare so she took it back to get it cooked (this seems to be the main problem I always have at Applebees - rare meat) Â My plate came back, hot and refilled (BONUS) with my steak cooked just right.
Great atmosphere. Â Seems to be the hot spot on a Friday night in the Falls. Â I really like this location but other than that, just still OK.
We arrived an hour before they closed on a quiet Tuesday night. So, I can understand that the server might be a little impatient with us. But it was immediately clear that she was completely annoyed that we were there, looking for a decent meal at the only place still open.
The food was fine. It's Applebees...it's proud to be average. The price was fair. The booth was way too narrow. The server should have stayed home that night.
I'll only go there again if I have no other options for hot food after 9pm.
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