Arabian Knights

I went to Arabian Knights before going out for drinks with friends in Lancaster. The atmosphere was intimate with several different rooms and choices between couches, chairs, and floor seating with pillows. The hookah menu is fairly diverse and very affordable. The staff is knowledgeable and were very quick and attentive. They walked around and checked and changed coals without being asked. The shisha was good and the hookahs pulled fine! They also offered a flavored water option with the hookah which was a great addition. It was the perfect place to go hang out before or after drinks or dinner! My only complaint is that the food and drink menu was not very large, but that wasn't why I was there anyway. Also, I would prefer different background music to the indian music they had playing.

(P.S. Arabian Knights CLEARLY states on their menus and other places throughout the lounge that customers are not to touch the hookahs. It is to protect both the customer and the lounge. The staff was very willing to assist us with anything we needed and there was really no reason we would have had to mess with the hookah ourselves, hence the point of going to a lounge to smoke.)

RUDE & DISRESPECTFUL.

if you want to smoke a coal & not hookah, then come here.

oh, & warning: do not even THINK about touching the foil that covers the sheesha...

we had just ordered our hookah & couldn't get a proper hit out of it. So, we opened the foil to see if they forgot to put the sheesha in. When one of the employees working there saw that we did that he was extremely rude telling us that it's not allowed. Then, the owner walks over & proceeds to tell us that because we took the foil off of the hookah we had to order a new hookah (& pay for it) or pay for this one (without them FIXING it). I was so baffled by the severe lack of customer service & professionalism that I thought I was in a dream. We were MORE than tolerant with this behavior & EVEN PAID for the hookah (not by my choice) (& also after being threatened) & left.

This guy is just starting this business & this is how he thinks he is going to bring in customers? He won't last long...

especially with the POOR CUSTOMER SERVICE they give.

NEVER AGAIN.