Bob Evans Restaurant

My mother doesn't like to complain.  She also would rather my father and I not either...but like I told her as we were leaving here, if we don't say something, then nothing will change for the better.  
I know the complaints my dad mentioned were solely about the food (We paid for an extra side of broccoli that hadn't been fully cleaned and prepped before it was served.  We ordered two steaks; one well done with only mushrooms, one medium with mushrooms and onions and cheese...the toppings were reversed and the well done steak was so well that it was dry and tough, where as the medium was so under done that I would have considered it more on the rare side.)

But if I were to mention one thing it would be: train your servers.  We had a sweet girl working with us, but it just seemed like she really didn't know what she was doing.  Our questions about the menu were not easily answered, and when we did finally place an order, the speed of things wasn't smooth.  (When the family of 6 seated across from us watched our interactions with her before they ordered, they GOT UP AND MOVED out of her section).  After having soup and salad for a while, we had to ask for drinks to be brought out.  After asking for an extra plate and some steak sauce, she brought the sauce and then asked if there would be anything else.  We asked for the plate again.  By the time the cold, extra plate came, we had made-do with a bread plate and we felt like we were an inconvenience.  
I know these sound like little things but those are what makes or breaks a meal.  Its not that I think the girl didn't want to do a good job, I just don't think she knew how to prioritize her tables, and think ahead...

I don't frequent Bob Evans.  I don't live in the area...we were just passing thru looking for a hot meal.  It seems like it is hit or miss with these but if I was judging the chain by this one experience, I would be wary to try again.

I had stopped for fuel on my way home from work, I was eyeing the nearby quick meal offerings.  Hubs was away on business, potential bad weather was headed in and I just wanted to get something quick.

I spotted Bob Evans' express pick up window and I sounded better than other "window food."  I used my phone to see if I could order online and found the Bob Evans app!

Value lead me to a family sized meal, knowing that the leftovers would make better lunches than Lean Cuisine!  

I went for the grilled chicken w/ wildfire bbq sauce, mashed potatoes, gravy and green beans.  

Everything was packed well and came out at the time promised.  The woman working the express window was a delight.  

I unpacked and notice that the bbq sauce was really dark and hot.  I think maybe it had been sitting in a warmer too long and had over reduced.  It was bitter, burn and just not delicious at all.  No big deal, the chicken had plenty of flavor.  

Everything else was fine and tasted okay.  

The next day, at work, there was a huge piece of plastic wrap in the mashed potatoes that I had portioned out for the day.  Future forays into the mashed potatoes found no foreign objects.  

I'd probably stop by again in a pinch.

Fair cheap meals... Processed/frozen
Noisey ambience no better than a Denny's