Buffalo Wild Wings

My friends and i stopped going to this location because of the bad service. i decided to give them one more chance because it is the closest to my home. I called a day early to order wings for the superbowl. An hour and fifteen minutes after the pick up time I requested, I still did not have my wings. All the other food at my party was cold by the time I got back. I will not be returning to  this location.

The staff is well trained and the food was prepared better than any other BWW. Great 1st impression.

Let me preface this by saying, I'm a server, so I understand that it's stressful to serve a large section when it's busy.

However, when my family and I went in for dinner, service was pretty terrible. Two different servers came by, and neither one seemed to know who was supposed to be serving our table. It took around 10 minutes for one of them to officially take the table, and then quite a bit longer to get drink orders in.

We ordered a burger, an order of boneless wings, and a flatbread pizza. It took 45 minutes for the food to get to the table, during which time I saw our server amble through our section more than once. The section was full, and our server was in no hurry whatsoever to get our food out-at one point she was simply standing and chatting at the computers instead of checking on her section or our meal. The manager also seemed pretty disinterested-he spent most of his time lounging by the host stand talking to the waitresses.

When our food finally arrived, my wings had clearly been sitting in the window for a while. The sauce had dried while waiting for other food, likely the pizza, since it appeared to be freshly made.

I understand if something happened in the kitchen-I get that. But when that happens, you should be in the kitchen getting that food. Instead, the food we got was late and mine was "dead." It would have been nice to have had a manager act even slightly concerned about a 45 minute ticket.

So yeah. 1 star for me. You've got a great location, and every opportunity to do well, but this isn't the first bad experience we've had here, and this last one was honestly enough to not come back.