Buffalo Wild Wings

Five Stars for BWW you say?.... Well I might be bumping them a  little high, but when I tell you what happened and how management reacted to an email I sent, you may  just agree with me.

We ate here a few weeks ago and I had the soft pretzels and the mini hot dogs with fries. The pretzel was fabulous, and I know what the heck I am talking about when it comes to soft pretzels. I grew up in the Bronx, and ate the soft pretzels there as a kid,  as well as the maybe even more delicious ones in Philly. These are not as good as the NY or Philly ones but they come close. Crispy crust and chewy and soft center... yumm. and about 10 different sauces for you to select from.

The hotdogs were also pretty good. Not Hebrew National good, but very tasty and all beef. To my total shock, they had no toppings for the dogs... no kraut, slaw, or even relish... bizarre.

So I sent an email to BWW HQ in Minnesota the next day and I get a response the same day from the regional manager for BWW in Louisiana. He apologized for not having toppings, said they are sending me a $25 gift cert for my troubles...AND said that from now on, they would have kraut and relish at the location on Ambassador to meet my needs... now THAT is what I call customer service. Most places could care less about stocking a condiment that you want, nor would you get a personal email from the Regional Manager the following day.

Good food. Amazing  customer service. Five stars.

I went here for drinks and appetizers after a movie and was not impressed. I'd never been to a Wild Wings before and I admit I'm not a big sports fan. This restaurant is obviously designed for people who want to watch sports while eating and maybe you'll be distracted by the game and not notice the food? The set up reminded me of a cafeteria-- just a big room filed with tables; there were no real dividers or style to the place making it loud and not very interesting to look at. The main decor feature is multiple big screen TVs. The appetizers we ordered seemed cheap and fast food-like; we didn't finish them. Overall, I'd rate it
Atmosphere: poor
Food: mediocre
Service: okay
Drinks: good

BWW has a nice beer selection. Other than that, If you've been to one, you've been to them all. The food is consistent. The wing deals are good. The trivia is fun. The service is usually good for me.