Buffalo Wild Wings

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  Five Stars for BWW you say?.... Well I might be bumping them a  little high, but when I tell you what happened and how management reacted to an email I sent, you may  just agree with me.
  
  We ate here a few weeks ago and I had the soft pretzels and the mini hot dogs with fries. The pretzel was fabulous, and I know what the heck I am talking about when it comes to soft pretzels. I grew up in the Bronx, and ate the soft pretzels there as a kid,  as well as the maybe even more delicious ones in Philly. These are not as good as the NY or Philly ones but they come close. Crispy crust and chewy and soft center... yumm. and about 10 different sauces for you to select from.
  
  The hotdogs were also pretty good. Not Hebrew National good, but very tasty and all beef. To my total shock, they had no toppings for the dogs... no kraut, slaw, or even relish... bizarre.
  
  So I sent an email to BWW HQ in Minnesota the next day and I get a response the same day from the regional manager for BWW in Louisiana. He apologized for not having toppings, said they are sending me a $25 gift cert for my troubles...AND said that from now on, they would have kraut and relish at the location on Ambassador to meet my needs... now THAT is what I call customer service. Most places could care less about stocking a condiment that you want, nor would you get a personal email from the Regional Manager the following day.
  
  Good food. Amazing  customer service. Five stars.

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  Posted on 01.30.13 Andrew G.

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  I went here for drinks and appetizers after a movie and was not impressed. I'd never been to a Wild Wings before and I admit I'm not a big sports fan. This restaurant is obviously designed for people who want to watch sports while eating and maybe you'll be distracted by the game and not notice the food? The set up reminded me of a cafeteria-- just a big room filed with tables; there were no real dividers or style to the place making it loud and not very interesting to look at. The main decor feature is multiple big screen TVs. The appetizers we ordered seemed cheap and fast food-like; we didn't finish them. Overall, I'd rate it
  Atmosphere: poor
  Food: mediocre
  Service: okay
  Drinks: good

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  Posted on 12.02.12 K B.

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  BWW has a nice beer selection. Other than that, If you've been to one, you've been to them all. The food is consistent. The wing deals are good. The trivia is fun. The service is usually good for me.

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  Posted on 10.30.12 Kayla D.

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  The wings are awesome and their draft beers are perfect. My only complaint is that the waiters keep coming by every minute to ask "if everything is ok" which can be very annoying.

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  Posted on 12.17.11 Gurmeet D.

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  Its BWW, its the same everywhere.

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  Posted on 04.25.11 Peter N.

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  The food here is good, just like every Buffalo Wild Wings I've been to.  What made me bump this one up to 4 stars is how accommodating they were for me.
  
  I am a big Virginia Tech fan, and here in the heart of SEC country they were nice enough to turn one of the TVs to the VT game for me, even though most of the people in the bar were watching the LSU game.  They even checked back in with me to make sure they had turned it to the right game for me.  That was really above and beyond from what they had to do, and I'll always go back there to watch the game if I'm in the area.

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  Posted on 12.20.10 Greg B.

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  Great place to catch a sporting event. Get there early though. The wings were average. I did like the variety of different sauces. Not clamoring to return but will go if I am with a group.

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  Posted on 11.22.10 Kimberly A.

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  A good place to go with friends and relax, with decent wings. However, the service is constantly bad and unfriendly, and they seem to take as slow as possible when delivering your food.

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  Posted on 02.16.10 Christopher W.

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