Again, I'm forced to hold the flag high for CJs. Â There's a reason you find this successful franchise in every city - because it tastes good.
How can there be so many haters on food every one of these people have been eating since they were kids? Â Has it really changed all that much in 30 years? Â If it has, stop walking in the door and ordering the same hamburger you liked 2 weeks ago that isn't gourmet and overpriced from a steak house. Â
I understand if all the reviews were from people trying Carl's for the first time. Good thing you can't review your mom's cooking on Yelp.
Go Carl's! Â Keep rockin that flame broiled Western Bacon baby!
Both times leaving from Vegas we got hungry just a couple miles out of town and stopped at Carl's Jr. First time for lunch, sencond time for breakfast.
Both times we got great service, if a bit slow, especially at breakfast, and it was pretty empty both times.
The food is good, we've gone through the menu from their famed big burgers, to chicken, onion rings, fries, salads and breakfast.
All of it was more or less good, a nice change from your regular chains.
Good enough for a quick bite on my way from Las Vegas to California.
I had the Original $6 Burger (which was $3.41, go figure). Â A huge single patty with two slices of cheese, veggies and enough condiments to kill someone and bury them in ketchup and mustard. Â It was a good burger. Â The fries were alright, nothing special. Â Combo was $8.
Not the cleanest place. Â Staff wasn't super friendly. Â But, its fast food.
Okay, here's the deal. This is one of the worst experiences I have ever had at a fast food restaurant in my entire life. I want to let this be known up-front: I WAITED TWO WEEKS TO WRITE THIS REVIEW. So this isn't a review I wrote 20 minutes after while I was still mad.
I was forced to come here with a group of 20 because we were on a college camping trip, and couldn't split up to get food. I love me some Carl's Jr, don't get me wrong, but the locations vary so greatly in quality that there's one by my house that I stick to. I don't tend to go to others.
I'm also not racist, and I shouldn't feel the need to explain myself, but I do. Really, you can't have a hispanic, indian, and other foreign folks working at the registers when they flat out CANNOT speak English. Like, to the point where people can't communicate their orders is really, really, really bad. As long as they can get the order, I don't really care, but in this area it's major fail.
As I was waiting in line, these other two guests were speaking with a manager because they ordered five items (two burgers, two fries, and a drink - yes, I was eavesdropping, they were right next to me), and they paid for all of these things but only got one burger and one order of fries. Not even the other meal. The manager said if it wasn't on the receipt, they can't do anything (FYI, I don't know why the hell they do this, but the receipts ONLY have the payment on it, not your order so you cannot prove to them what you ordered after the fact!). The guys told them, "Well, it's not on here, but it's simple math. It's not $20 for two things." and the manager just said, "Sorry, can't help you." and walked away. Those guys walked away pissed. I would have.
So, it's time to order, and I know I have to be coherent, which I usually am. I was starving, so I said, I swear, "A portobello mushroom burger. NO COMBO. Just the sandwich."
"Combo?"
"No. Sandwich only."
AS I SEE HIM RING UP A FRACKING COMBO.
So I nicely repeat, "No, just the sandwich." He corrects it.
Then I say, "A nine-piece chicken star." And then at the last minute I said, "A large order of fries, please. That's it."
So I pay and sit down. My order gets to me, and my burger is fine, and it was actually pretty tasty, though I was very hungry, so who knows. However, my fries were a SMALL order of fries (I ordered large) and a SIX piece chicken star (I ordered nine).
I FREAKING SWEAR, really?! I got up and walked to the same manager (unfortunately the only manager on duty) and told him I was downsized, and didn't care about getting the larger sizes, but that I wanted the difference in money back. I handed him the receipt and asked him to do the math. He ignored me.
So I was charged a couple bucks more, which didn't make or break anything, but COME ON.
This is AWFUL for your business. You're the only Carl's Jr within MILES and everyone's going to remember that you suck ass every time they drive by. Sucks, since you get a hell of a lot of traffic.
Never again.
Service was not there, ordered fries and a chicken sandwich for my brother and had a bite from the sandwich.....i don't know, didn't seem fresh. Went through the drive-thru and it took quite a bit of time...didn't seem busy so i couldn't understand why it took 17 minutes 38 seconds to get our two items...
Review Source:Horrible. I'm not a big fan of fast food and am not applying Michelin standards here, but this place is just horrible. Horrible.
Problems: Â
1. Â The bags of fries were cold, had breakfast potato shrapnel (not even the whole piece) as well as curly fry chunks mixed/hidden under the actual fries I ordered. This is true on 4 orders.
2. Cold food...across the board. All 4 meals, all items
3. Undercooked chicken sandwich. Even with the aid of a vat of hot grease you can't get the chicken cooked all the way? Â Sheesh.
Toss all this in a bag and shove it through the drive thru window where customers aren't likely to come ask for a refund...great strategy. Losers.
Am I expecting a lot from a fast food restaurant? Â No. Just give me what I order, cook it completely, and make it so I can end up with food cooked within let's say a couple hours of me eating it. Â Is that so much to ask?
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