Chan's Garden

Chan's WAS our go to place for the last 7 years, actually, 2-3 times per month we have ordered from Chan's. The food is consistent and good and have relatively few ordering issues until recently. A couple of months back, an order (that was repeated back to me) was incomplete when we received it and I called, they re-delivered what was missing (30 minutes later) and charged us for it, no apologies, no discount. Fine- I paid it without further comment.

Last night, we had several guests over and I placed a large order. I checked the order after the delivery person left and discovered we were missing 2 large orange chickens, they were not on the receipt, however he repeated the order back to me and it was correct at that time. I called and he told me it would be 30 minutes. I wasn't happy about it, because I had a house full of people and now the food that I have sitting on the counter is going to get cold and my guests have to wait an extra 30 minutes, when I already ordered an hour ago. The man who works at Chans called me a few minutes later and said it would be on it's way shortly, I am not going to charge you the sales tax. I said, no, I don't appreciate having to pay for it all seeing is that my food is now getting cold and this was your error AGAIN. I got loud, as he kept telling me I had to pay the full price and I was not happy about it, so he started yelling at me and handed the phone off to the woman and I was quite upset at this point and told her that this is ridiculous that they are wanting to charge me the full price, when they screwed up the order OR I would be happy to pay for the whole order, but re-send the entire order so we do not have to serve our guests cold food and she told me "you are being ridiculous, you just want free food".  I have given OVER $7000 in the past 7 years to this particular restaurant to be told that I want free food! I told them I would be taking my business elsewhere and they could keep their order. As I was very upset, my husband tried calling them to see if he could reason with them and the man I talked to (who turned out to be the owner!) would not take the call my husband could hear him in the background refusing to come to the phone.

Honestly, it's a huge shame, but there are many other excellent Chinese restaurants in the area that have excellent food AND service.

Excellent egg foo young.  I don't usually order egg foo young at other Chinese restaurants, but I always order it at Chan's.

Chans is my go-to chinese place. The best in town if you ask me. I've been going there since they opened and the food is just as good as the first time I had it (if not better). They have the best crab Rangoon(awesome sauces), love their spicy orange chicken, and their dry beef chow fun (order crispy!) is the best you'll ever have. It's a small place so it gets pretty packed & busy during lunch, but otherwise service is awesome. Chans never disappoints my Chinese cravings!