Chan's WAS our go to place for the last 7 years, actually, 2-3 times per month we have ordered from Chan's. The food is consistent and good and have relatively few ordering issues until recently. A couple of months back, an order (that was repeated back to me) was incomplete when we received it and I called, they re-delivered what was missing (30 minutes later) and charged us for it, no apologies, no discount. Fine- I paid it without further comment.
Last night, we had several guests over and I placed a large order. I checked the order after the delivery person left and discovered we were missing 2 large orange chickens, they were not on the receipt, however he repeated the order back to me and it was correct at that time. I called and he told me it would be 30 minutes. I wasn't happy about it, because I had a house full of people and now the food that I have sitting on the counter is going to get cold and my guests have to wait an extra 30 minutes, when I already ordered an hour ago. The man who works at Chans called me a few minutes later and said it would be on it's way shortly, I am not going to charge you the sales tax. I said, no, I don't appreciate having to pay for it all seeing is that my food is now getting cold and this was your error AGAIN. I got loud, as he kept telling me I had to pay the full price and I was not happy about it, so he started yelling at me and handed the phone off to the woman and I was quite upset at this point and told her that this is ridiculous that they are wanting to charge me the full price, when they screwed up the order OR I would be happy to pay for the whole order, but re-send the entire order so we do not have to serve our guests cold food and she told me "you are being ridiculous, you just want free food". Â I have given OVER $7000 in the past 7 years to this particular restaurant to be told that I want free food! I told them I would be taking my business elsewhere and they could keep their order. As I was very upset, my husband tried calling them to see if he could reason with them and the man I talked to (who turned out to be the owner!) would not take the call my husband could hear him in the background refusing to come to the phone.
Honestly, it's a huge shame, but there are many other excellent Chinese restaurants in the area that have excellent food AND service.
Chans is my go-to chinese place. The best in town if you ask me. I've been going there since they opened and the food is just as good as the first time I had it (if not better). They have the best crab Rangoon(awesome sauces), love their spicy orange chicken, and their dry beef chow fun (order crispy!) is the best you'll ever have. It's a small place so it gets pretty packed & busy during lunch, but otherwise service is awesome. Chans never disappoints my Chinese cravings!
Review Source:I've ordered (delivery) from here a few times over the past few months, and my husband and I love this place. Â The food is excellent quality, and the sauces are very flavorful. Â This area doesn't have too many good Chinese restaurants, so once we found this, we haven't ordered from anywhere else. Â Another great thing - the food is NOT greasy. Â That's a huge plus for me because I can eat and not feel sick afterwards.
Only once my sister complained that her lo mein was a little too salty. Â But we've ordered that particular dish other times with no issue.
We've never dined in the restaurant, so cannot comment on that. Â When we order, we normally have our food in about 35-40 min.
I don't understand the rating either. The cooking is solid Cantonese fare for the American diner. Wife and I sat down to a house lo mein with shrimp, pork, chicken, and the hong sue tofu meal the other night and it was all well executed. Good "wok hei", which is the smoky flavor of the food stir-fried in a wok at high temperature, a mark of skill. I sense their true skill lies under the food they crank out for the fried rice and sweet and sour crowd: push for more adventuresome food.
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