Mel's Pizza

We really like Mel's. We even have it timed to order from 53/290 exchange for pick up. Their crust is cracker/bubbly and the toppings are fresh and not canned unlike the local competitor. Price for a large cheese, sausage and mushroom is just under $22, which is fair in Elgin. Maciano's is more $ and their crust gets soggy  -- and it's even closer to home.

I hope they stay open. My only criticism: it needs an overhaul in the cleaning department. I never look up or down -- just straight ahead. It's the old Jake's (which I miss dearly!!) and Jake's decor stuck. You don't have to get rid of the wooden booths, just fresh paint and a good scrubbin'. :) But, we're there 2x a month as our Chinese exchange student LOVES it. We do, too. See you soon!

Mel's pizza is the best pizza in Illinois since Giordano's went bankrupt. (I don't want a bank making my pizza, thank you.) Get this, Mel's uses *real* cheese!  I don't care if Papa John's or whoever puts that "real" cheese label on the box; it's just a disgusting, soy disaster that tastes and has the consistency of my dog's toy kong.  Yuck!  

So treasure Mel's, because I doubt this little pearl will stay a secret for much longer.  Their pizza is the real deal: real cheese, sweet sauce, perfect ratio of crust to cheese to sauce to toppings, and their service is impeccable.  Truly I cannot remember nicer folks or higher quality of food, which is a comfort since so many Elgin restaurants seem to just be phoning it in when it comes to quality food and service.

Thank you staff at Mel's.  It's such a comfort to go to a restaurant and be treated kindly or to be greeted with a joke.  You guys make my day!

Incredibly poor customer service.

Placed an order for pick-up and got home to find out that they had not given me what I ordered.

When I called to complain, I was told that I was charged for what I had.  Sorry.

When I asked to speak with a manager, Andy told me that he made what was on his ticket.  When I asked if that was the best he could do for me, I was told if I wanted to bring back what I had and wait an extra 30 - 45 minutes for what I had originally wanted I was more than welcome to.

No impetus whatsoever to try to maintain me as a customer and frozen California Pizza Kitchen is just as good.