We arrived for a later dinner (~11pm) and we were seated in the bar area
BRRRRRR!!!! Â It was FREEZING in this bar! Â We asked the server if anything could be done and he replied "someone else just asked but the thermostat is automatic and can't be changed"
I find this very unlikely...
Additionally, the services was snail slow and I would have been happy to fall asleep at the table had it not been so cold!
Also, ordered Pinot noir from the menu only to be told they don't carry it anymore
This is a chain so  I guess can't expect too much but I was hoping it was better since it is local
It's a chain, so you get what you get at any chain restaurant, but after talking to the manager while there I learned that he was extremely proud of their new conveyer belt ovens and their perfect cooking abilities, which is why I even spent time on what would normally be a waste of a review; the lady got steak (a generally foolish move in my eyes for this type of establishment) medium rare and it actually came out perfectly cooked.
Big points for the million dollar ovens, because accurate temperatures used to be beyond these fools.
I enjoy their chicken fajitas. Â Their 2 for $20 menu is a great bargain. Â The service is hit or miss and some of the other menu items have fallen a bit short including their BBQ ribs. Â I thought the ribs were dry and had little taste.
I go here often due to its convince, but try to stick to the fajitas and beer.
I get a kick out of reviewing chain restaurants, there's that small ray of hope that I'm going to get knocked out of my socks. Sadly that day has not yet come.
Shady area, SHADYYY. Hood rats crawling around all over the place. (Yes if your pants are so low i can see your underwear, you're a hood rat). Inside, same thing but less so. I walked here at night and felt uncomfortable.
Waitress: I can't remember your name but you did a mighty fine job. Hung on to another star - 1.5 if you ask me. Very nice, polite.
Appetizer: Triple Dipper (or whatever they call it now a days). Do your portions keep shrinking? I wont even be able to see the chicken crispers in one year! It was good though [yes yes greasy but jeez, look around, its a Chilis]
Entry: Spicy shrimp tacos. PROBLEM, the soft taco part was justtttt over the fence of stale. Like i'm sure it was good just 24 hours ago, but no. I couldn't tell if the dish was supposed to be served hot or cold, it was right down the middle.
It was cheap, run of the mill, i'll look elsewhere next time material.
These jerks...smh.. they got me... I went and asked for those fries that come with the cheese and bacon and such. But im vegetarian so i asked for them to leave the bacon off. So she brings the fries and guess whats sitting on top of them? yep, bacon! So i had to tell her "umm i asked for no bacon" and she says oh im sorry and she takes them back to get me sum new fries. not to long after she comes back out with the baconless fries. so im eating them and they are pretty good until i get to the end and i'm thinking "i could have sworn i just tasted some bacon". i look down and my eyes zoom in on some peices of bacon. So u mean to tell me they either picked the bacon off or used the same dish that had bacon in it. and the bacon ended up in my mouth. I did call and complain and to corporate and they gave me a $25 gift certificate. really?? smh
Review Source:If you don't meet the needs of your customers you eventually fail. Â That's one of the cardinal rules of business. Â The Chili's chain has been around since 1975 and there are hundreds of them. Â This particular Chili's has been around for many years and consistently packs them in. Â Guess what, they're not failing so they are clearly meeting a need.
It's all about managing expectations. Â I don't expect gourmet food. Â I expect a variety of highly processed food served to me at an appropriate temperature. Â I expect my food to taste OK and sometimes have more salt than I would prefer. Â On occasion I have enjoyed a very good burger here. Â I expect to be able to order a variety of adult libations. I expect my server to be OK but certainly nothing special. Â Finally I expect to walk out full and the dent in my wallet to be minor. Â I've been here several times and all these expectations are usually met. Â For that they earn three stars.
Lucky enough to drop in for Magarita madness Mondays. I came in the afternoon with my dad and couldn't complain about anything. Food was typical for a place like this and has a slightly prefreezed taste. Night could be a problem though with volume and waits for seating. If there was anything more cookie cutter franchise America than this place, it would be scary. But that's why places like this exist, It earns three stars somehow like Yelpers are in a trance. I just snapped out of giving them three stars, there is nothing unique to places like this, but my margarita did do its job.
Review Source:Warning: The following material may be inappropriate for sensitive readers.
Well, you have to keep reading now, right? Â Fine, but I told you so.
So, it's almost 11:30 on a Saturday night and hotel room service stopped delivering at 11:00 PM. Â We haven't eaten for hours and we're starving. Â What do we do? Â Hey, there's a Chili's right down the street (kitchen is open 'til midnight). Let's go! Â
Bad #$@*&$ idea. Why, you ask? Well....
#1 - As we walk across the parking lot we notice a guy puking outside the front door. Â Nice. Â We then watch him go back into the restaurant. Okay, interesting.
#2 - After dodging whatever this idiot had been drinking throughout the evening, we start to go inside. WTF is that? Oh, there's more vomit, at eye level, slowly oozing down the inside of the interior door.
Okay, those should have been enough warning signs for the average, prudent person to turn tail and run, but we're not average people. Plus we're hungry, dammit, and nothing else is open at this hour! So, we quickly grab a booth and I'm feeling like I need to take a shower just from being in there.
Eventually an uninspired waiter comes over and takes our drink order. Water please. We decide to share the appetizer sampler of chicken sliders, burger bites and Southwest egg rolls. "Is that IT?" the waiter inquires, as if he's never heard of such a crazy thing. "Uh yeah, thanks," we respond, wondering if we've offended him in some way. Â
So, by now we're thinking that surely someone working here has at least addressed the disgustingly decorated front door and entrance-way. Nope, still there. Â ::eye roll::
The waiter comes back a little while later and drops off our food. Okay, it doesn't look too bad. Let's eat! We look at each other. Umm, where are the utensils and napkins? Nothing. Really? Â (Wait patiently for waiter, again, who brings back a stack of napkins). Okay, good to go. Oh, wait. Umm, where are the plates? Ugh! Forget it, I don't even care anymore. After we construct our own napkin place mats, we quickly devour everything, hoping and praying nothing else happens while we're in here. Â
We don't see the waiter again until he brings our check, so I guess one glass of water each is adequately sufficient. I quickly pay our bill so we can get the hell out of there. By now, someone has FINALLY decided to clean up the mess, so a game of late-night hopscotch is fortunately not needed to escape this madness. Wow. What an ending to a long day! Â
BTW...who gets wasted at Chili's anyway!?
Some of the worst service I've ever experienced. Took 15 minutes for even a greeting to my party and after receiving the wrong order, drinks not being replenished and a visit from the manager who promised he would fix everything. What happened you ask? The manager brought out the wrong food for the fourth time personally. Oh did I mention that the appetizers were brought out after we finished our dinner?
Review Source:We've been here quite a few times - service is highly variable depending on who you get but the food is consistent. Consistently mediocre. Our service two nights ago hit rock bottom.
My ribs had a tasty sauce but they were dry and the waiter never checked back on us or ever brought me a freaking knife. Â All any of us had were forks and napkins. And we had two young children. Any waiter with sense knows to bring extra napkins when you have children and this guy just didn't get it. The lack of knives also really pissed me off. I couldn't find our waiter after he served us and I had to tear the one of the children's hamburger into pieces with my fingers. Seriously. I shit you not! I could not hail our waiter, or ANY WAITER, to save my life.
Tired of waiting, I walked over to the service station and got a stack of napkins myself. No one batted an eye.
Another thing that really gets me about places like this is that they don't put the prices on the drink menu. Why is it that they tell you that the bottomless chips cost $2.99 or that the burger cost $8.99 but they can't tell you that the chardonnay you ordered is $5/glass? Does the price of a glass of wine or a margarita change so DAMNED MUCH that they can't afford to put it in print? WTF is with that crap?
I think that this is more of a drinking than a dining establishment and they don't want the drunks to know how much they're spending on alcohol before the tab comes.
Tacky!!
I'll only eat here when I'm desperate for something the kids will eat.
My friend and I were in the area and had a gift card, sooo...off to chili's we went.
In the casual dining with drinks category (ruby Tuesday's, appleby's, Fridays, etc), chilli's is one of the better options. I especially enjoy their margarita chicken. However I do wish their menu had a wider selection of specialty mixed drinks, since I sort of expect that from this type of establishment.
We arrived at this chili's a bit before 2 and were surprised to find it still quite busy. However it was not busy enough to warrant the distracted service we received. We did not receive side plates with our chips and hot dip appetizer, even after we asked for them! We stared longingly at the bar awaiting our drinks as the bartender chatted up customers at the bar. Finally our waitress retrieved our melting frozen drinks from the bar, after our appetizer was half gone.
Food and drinks were tasty and consistent with other chili's, which of course is the benefit of a place like this.
For what it is, I can't complain. Big as your ass margaritas, shareable appetizers, salads that are as fattening as a burger and a half, and damn cute little desserts that come in shot glasses, as well as a treat called Chocolate Chip Paradise Pie that is reminiscent of my mom's Seven Layer Bars...except with ice cream, whipped cream, and that little maraschino cherry that gets me every time.
Burgers are decent, cooked to order. Apps are great. Sometimes I just go and get a plateful of apps with a friend plus drinks and I'm stuffed by the end of the meal. Getting a salad there always feels so futile...if it's already 1,000 calories, why should it be missing bread?
I like the nachos. I believe they got rid of the mozzarella sticks, which were awesome, and getting rid of the onion blossom was a big no no in Sam's book. Sure, it's 2,800 calories, but when you don't want to eat for the rest of the day, much less the next, is that really so awful? My earliest exposure to the Blossom was as a mere child, when mom used to order it as a main dish and feed me little bits of it, dipped in that yummy aioli stuff. Ahhhh, such sweet memories.
And I turned out just fine. It seems?
The tacos are good. I've had the crispy chicken, as well as the chipoltle chicken, with gobs of guac and sour cream. I accept the tacos are uber-Americanized and don't exactly scream tacqueria but appreciate them nonetheless, based on their own merit...which is that they make my mouth feel happy.
Chili's is a good place to socialize and dine at a moderate price. You can get apps or you can get a three course meal. As I mentioned, the Paradise Pie is decadent as hell, and the little Sweet Shots are just as good.
My issues with Chili's are, firstly, that it is processed food. It is pre-made and chock full of preservatives and garbage. Eating here daily would get you into your grave early. I acknowledge this and don't eat here often. A full meal here, or even part of one, warrants a kick-ass gym session the day after. My second issue may be open to debate. However, I find their sides to be lacking. I think the fries here are terrible, personally. No crisp to them, just soggy and bland. The rice and beans that come with my tacos are absolutely disgusting and not even fit for a prison cafeteria. I don't know where the hell they come from. A can, I'm guessing.
Overall, though, I come here a few times a year, and I'm not ashamed, despite my self-proclaimed foodie status. I come, I eat, I chat, I laugh, I slip into a food coma, and I go to bed.
This whole meal was stellar. I liked the ambiance... not too noisy and low key enough for me to enjoy myself. The service was great and the food was better. I had some spicy honey chicken tenders and a BBQ burger/fry combo. It wasn't amazing or anything, but it's enough for me to go back. Really, I'd like to try a different location downtown.
And I think I lucked up because there was no wait and it was a Saturday night.
I used to be a real fan of their Cedar Planked Tilapia, so I was mad when they took that off of their menu! Â Some upgrade! Â I order takeout from this location fairly often, and now there's not a whole lot of healthy options on their menu.
I also order the Monterey Chicken w/o bacon, and no visit is complete without their White Chocolate Molten Lava cake. YUUUUUUUUUM!!! Â Chili's is okay with me!!!
I was trying, operative word TRYING, to get home today and the Schuylkill was backed up. I know everyone who knows the Schuylkill is rolling their eyes right now thinking, "Really?!?!?! No Duh! Trying to kill me with that surprise?" But it was particularly bad today, excited to just hit 18 mph. But this isn't a review of the road, although I imagine there are a lot of people who would like to review that and with a few choice words to boot.
I pulled off the road desperately trying to find a place to get on the internet and at least salvage some of my day and work. Honestly, it was an epic saga worthy of a novel. But after many, many misattempts, I finally was able to get on the internet at this place, Chili's.
The servers really went out of their way to help me find the internet connection and get logged on. I sincerely appreciated this. The internet was a bit slow, but serviceable, and frankly, beggars can't be choosers. But if you ever need internet, this Chili's has it and are nice about letting you use it! My personal server was amazing. He really walked the delicate line of being helpful and disruptive. He generally left me alone, which is a great thing, because I was obviously trying hard to work on my laptop, but came by at just the right time to ask me if I needed anything else or to offer me refills of things I had run out of. One of the top 5 waiters I have EVER had.
Unfortunately the food reminded me why I never go to Chili's anymore. I got the beef Fajitas and they were very plain. I will temper it by saying that I'm not a real Fajita lover to begin with. But the tortillas were a bit thick and flavorless. The peppers seemed a bit over cooked, the guacamole was flavorless. The salsa was too spicy for me, but some of you may love that. And this review is happening at 6:40pm after having gone an entire day without eating a thing.
Upshot: Great place to get food is you need to use the internet (gave it an extra star just for that) and/or care about service, but probably would not go purely for the food, unfortunately. :(
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